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Global Call Centers Market Research Report 2016

Published on: Jan 2017 | From USD $2900 | Published By: QY RESEARCH | Number Of Pages: 104

Notes:
Production, means the output of Call Centers
Revenue, means the sales value of Call Centers

This report studies Call Centers in Global market, especially in North America, Europe, China, Japan, Southeast Asia and India, focuses on top manufacturers in global market, with production, price, revenue and market share for each manufacturer, covering
24 7 lnc
Alliance Data Systems,lnc.
ATOS S.A
BT Communications Limited
Capita Customer Management Limited
Convergys Corp.
Entel Call Center
EXL Software & Services Holdings,lnc.
Market Segment by Regions, this report splits Global into several key Regions, with production, consumption, revenue, market share and growth rate of Call Centers in these regions, from 2011 to 2021 (forecast), like
North America
Europe
China
Japan
Southeast Asia
India
Split by product type, with production, revenue, price, market share and growth rate of each type, can be divided into
Mass Market Center
B2B Center
Universal Center
Split by application, this report focuses on consumption, market share and growth rate of Call Centers in each application, can be divided into
Outsourced Call Centers
In-House Call Centers

Table of Contents

Global Call Centers Market Research Report 2016
1 Call Centers Market Overview
1.1 Product Overview and Scope of Call Centers
1.2 Call Centers Segment by Type
1.2.1 Global Production Market Share of Call Centers by Type in 2015
1.2.2 Mass Market Center
1.2.3 B2B Center
1.2.4 Universal Center
1.3 Call Centers Segment by Application
1.3.1 Call Centers Consumption Market Share by Application in 2015
1.3.2 Outsourced Call Centers
1.3.3 In-House Call Centers
1.4 Call Centers Market by Region
1.4.1 North America Status and Prospect (2011-2021)
1.4.2 Europe Status and Prospect (2011-2021)
1.4.3 China Status and Prospect (2011-2021)
1.4.4 Japan Status and Prospect (2011-2021)
1.4.5 Southeast Asia Status and Prospect (2011-2021)
1.4.6 India Status and Prospect (2011-2021)
1.5 Global Market Size (Value) of Call Centers (2011-2021)

2 Global Call Centers Market Competition by Manufacturers
2.1 Global Call Centers Production and Share by Manufacturers (2015 and 2016)
2.2 Global Call Centers Revenue and Share by Manufacturers (2015 and 2016)
2.3 Global Call Centers Average Price by Manufacturers (2015 and 2016)
2.4 Manufacturers Call Centers Manufacturing Base Distribution, Sales Area and Product Type
2.5 Call Centers Market Competitive Situation and Trends
2.5.1 Call Centers Market Concentration Rate
2.5.2 Call Centers Market Share of Top 3 and Top 5 Manufacturers
2.5.3 Mergers & Acquisitions, Expansion

3 Global Call Centers Production, Revenue (Value) by Region (2011-2016)
3.1 Global Call Centers Production by Region (2011-2016)
3.2 Global Call Centers Production Market Share by Region (2011-2016)
3.3 Global Call Centers Revenue (Value) and Market Share by Region (2011-2016)
3.4 Global Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
3.5 North America Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
3.6 Europe Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
3.7 China Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
3.8 Japan Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
3.9 Southeast Asia Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
3.10 India Call Centers Production, Revenue, Price and Gross Margin (2011-2016)

4 Global Call Centers Supply (Production), Consumption, Export, Import by Regions (2011-2016)
4.1 Global Call Centers Consumption by Regions (2011-2016)
4.2 North America Call Centers Production, Consumption, Export, Import by Regions (2011-2016)
4.3 Europe Call Centers Production, Consumption, Export, Import by Regions (2011-2016)
4.4 China Call Centers Production, Consumption, Export, Import by Regions (2011-2016)
4.5 Japan Call Centers Production, Consumption, Export, Import by Regions (2011-2016)
4.6 Southeast Asia Call Centers Production, Consumption, Export, Import by Regions (2011-2016)
4.7 India Call Centers Production, Consumption, Export, Import by Regions (2011-2016)

5 Global Call Centers Production, Revenue (Value), Price Trend by Type
5.1 Global Call Centers Production and Market Share by Type (2011-2016)
5.2 Global Call Centers Revenue and Market Share by Type (2011-2016)
5.3 Global Call Centers Price by Type (2011-2016)
5.4 Global Call Centers Production Growth by Type (2011-2016)

6 Global Call Centers Market Analysis by Application
6.1 Global Call Centers Consumption and Market Share by Application (2011-2016)
6.2 Global Call Centers Consumption Growth Rate by Application (2011-2016)
6.3 Market Drivers and Opportunities
6.3.1 Potential Applications
6.3.2 Emerging Markets/Countries

7 Global Call Centers Manufacturers Profiles/Analysis
7.1 24 7 lnc
7.1.1 Company Basic Information, Manufacturing Base and Its Competitors
7.1.2 Call Centers Product Type, Application and Specification
7.1.2.1 Type I
7.1.2.2 Type II
7.1.3 24 7 lnc Call Centers Production, Revenue, Price and Gross Margin (2015 and 2016)
7.1.4 Main Business/Business Overview
7.2 Alliance Data Systems,lnc.
7.2.1 Company Basic Information, Manufacturing Base and Its Competitors
7.2.2 Call Centers Product Type, Application and Specification
7.2.2.1 Type I
7.2.2.2 Type II
7.2.3 Alliance Data Systems,lnc. Call Centers Production, Revenue, Price and Gross Margin (2015 and 2016)
7.2.4 Main Business/Business Overview
7.3 ATOS S.A
7.3.1 Company Basic Information, Manufacturing Base and Its Competitors
7.3.2 Call Centers Product Type, Application and Specification
7.3.2.1 Type I
7.3.2.2 Type II
7.3.3 ATOS S.A Call Centers Production, Revenue, Price and Gross Margin (2015 and 2016)
7.3.4 Main Business/Business Overview
7.4 BT Communications Limited
7.4.1 Company Basic Information, Manufacturing Base and Its Competitors
7.4.2 Call Centers Product Type, Application and Specification
7.4.2.1 Type I
7.4.2.2 Type II
7.4.3 BT Communications Limited Call Centers Production, Revenue, Price and Gross Margin (2015 and 2016)
7.4.4 Main Business/Business Overview
7.5 Capita Customer Management Limited
7.5.1 Company Basic Information, Manufacturing Base and Its Competitors
7.5.2 Call Centers Product Type, Application and Specification
7.5.2.1 Type I
7.5.2.2 Type II
7.5.3 Capita Customer Management Limited Call Centers Production, Revenue, Price and Gross Margin (2015 and 2016)
7.5.4 Main Business/Business Overview
7.6 Convergys Corp.
7.6.1 Company Basic Information, Manufacturing Base and Its Competitors
7.6.2 Call Centers Product Type, Application and Specification
7.6.2.1 Type I
7.6.2.2 Type II
7.6.3 Convergys Corp. Call Centers Production, Revenue, Price and Gross Margin (2015 and 2016)
7.6.4 Main Business/Business Overview
7.7 Entel Call Center
7.7.1 Company Basic Information, Manufacturing Base and Its Competitors
7.7.2 Call Centers Product Type, Application and Specification
7.7.2.1 Type I
7.7.2.2 Type II
7.7.3 Entel Call Center Call Centers Production, Revenue, Price and Gross Margin (2015 and 2016)
7.7.4 Main Business/Business Overview
7.8 EXL Software & Services Holdings,lnc.
7.8.1 Company Basic Information, Manufacturing Base and Its Competitors
7.8.2 Call Centers Product Type, Application and Specification
7.8.2.1 Type I
7.8.2.2 Type II
7.8.3 EXL Software & Services Holdings,lnc. Call Centers Production, Revenue, Price and Gross Margin (2015 and 2016)
7.8.4 Main Business/Business Overview

8 Call Centers Manufacturing Cost Analysis
8.1 Call Centers Key Raw Materials Analysis
8.1.1 Key Raw Materials
8.1.2 Price Trend of Key Raw Materials
8.1.3 Key Suppliers of Raw Materials
8.1.4 Market Concentration Rate of Raw Materials
8.2 Proportion of Manufacturing Cost Structure
8.2.1 Raw Materials
8.2.2 Labor Cost
8.2.3 Manufacturing Expenses
8.3 Manufacturing Process Analysis of Call Centers

9 Industrial Chain, Sourcing Strategy and Downstream Buyers
9.1 Call Centers Industrial Chain Analysis
9.2 Upstream Raw Materials Sourcing
9.3 Raw Materials Sources of Call Centers Major Manufacturers in 2015
9.4 Downstream Buyers

10 Marketing Strategy Analysis, Distributors/Traders
10.1 Marketing Channel
10.1.1 Direct Marketing
10.1.2 Indirect Marketing
10.1.3 Marketing Channel Development Trend
10.2 Market Positioning
10.2.1 Pricing Strategy
10.2.2 Brand Strategy
10.2.3 Target Client
10.3 Distributors/Traders List

11 Market Effect Factors Analysis
11.1 Technology Progress/Risk
11.1.1 Substitutes Threat
11.1.2 Technology Progress in Related Industry
11.2 Consumer Needs/Customer Preference Change
11.3 Economic/Political Environmental Change

12 Global Call Centers Market Forecast (2016-2021)
12.1 Global Call Centers Production, Revenue Forecast (2016-2021)
12.2 Global Call Centers Production, Consumption Forecast by Regions (2016-2021)
12.3 Global Call Centers Production Forecast by Type (2016-2021)
12.4 Global Call Centers Consumption Forecast by Application (2016-2021)
12.5 Call Centers Price Forecast (2016-2021)

13 Research Findings and Conclusion

14 Appendix
Disclosure Section
Research Methodology
Data Source
Disclaimer


List of Tables and Figures

Figure Picture of Call Centers
Figure Global Production Market Share of Call Centers by Type in 2015
Figure Product Picture of Mass Market Center
Table Major Manufacturers of Mass Market Center
Figure Product Picture of B2B Center
Table Major Manufacturers of B2B Center
Figure Product Picture of Universal Center
Table Major Manufacturers of Universal Center
Table Call Centers Consumption Market Share by Application in 2015
Figure Outsourced Call Centers Examples
Figure In-House Call Centers Examples
Figure North America Call Centers Revenue (Million USD) and Growth Rate (2011-2021)
Figure Europe Call Centers Revenue (Million USD) and Growth Rate (2011-2021)
Figure China Call Centers Revenue (Million USD) and Growth Rate (2011-2021)
Figure Japan Call Centers Revenue (Million USD) and Growth Rate (2011-2021)
Figure Southeast Asia Call Centers Revenue (Million USD) and Growth Rate (2011-2021)
Figure India Call Centers Revenue (Million USD) and Growth Rate (2011-2021)
Figure Global Call Centers Revenue (Million UDS) and Growth Rate (2011-2021)
Table Global Call Centers Capacity of Key Manufacturers (2015 and 2016)
Table Global Call Centers Capacity Market Share by Manufacturers (2015 and 2016)
Figure Global Call Centers Capacity of Key Manufacturers in 2015
Figure Global Call Centers Capacity of Key Manufacturers in 2016
Table Global Call Centers Production of Key Manufacturers (2015 and 2016)
Table Global Call Centers Production Share by Manufacturers (2015 and 2016)
Figure 2015 Call Centers Production Share by Manufacturers
Figure 2016 Call Centers Production Share by Manufacturers
Table Global Call Centers Revenue (Million USD) by Manufacturers (2015 and 2016)
Table Global Call Centers Revenue Share by Manufacturers (2015 and 2016)
Table 2015 Global Call Centers Revenue Share by Manufacturers
Table 2016 Global Call Centers Revenue Share by Manufacturers
Table Global Market Call Centers Average Price of Key Manufacturers (2015 and 2016)
Figure Global Market Call Centers Average Price of Key Manufacturers in 2015
Table Manufacturers Call Centers Manufacturing Base Distribution and Sales Area
Table Manufacturers Call Centers Product Type
Figure Call Centers Market Share of Top 3 Manufacturers
Figure Call Centers Market Share of Top 5 Manufacturers
Table Global Call Centers Capacity by Regions (2011-2016)
Figure Global Call Centers Capacity Market Share by Regions (2011-2016)
Figure Global Call Centers Capacity Market Share by Regions (2011-2016)
Figure 2015 Global Call Centers Capacity Market Share by Regions
Table Global Call Centers Production by Regions (2011-2016)
Figure Global Call Centers Production and Market Share by Regions (2011-2016)
Figure Global Call Centers Production Market Share by Regions (2011-2016)
Figure 2015 Global Call Centers Production Market Share by Regions
Table Global Call Centers Revenue by Regions (2011-2016)
Table Global Call Centers Revenue Market Share by Regions (2011-2016)
Table 2015 Global Call Centers Revenue Market Share by Regions
Table Global Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Table North America Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Table Europe Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Table China Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Table Japan Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Table Southeast Asia Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Table India Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Table Global Call Centers Consumption Market by Regions (2011-2016)
Table Global Call Centers Consumption Market Share by Regions (2011-2016)
Figure Global Call Centers Consumption Market Share by Regions (2011-2016)
Figure 2015 Global Call Centers Consumption Market Share by Regions
Table North America Call Centers Production, Consumption, Import & Export (2011-2016)
Table Europe Call Centers Production, Consumption, Import & Export (2011-2016)
Table China Call Centers Production, Consumption, Import & Export (2011-2016)
Table Japan Call Centers Production, Consumption, Import & Export (2011-2016)
Table Southeast Asia Call Centers Production, Consumption, Import & Export (2011-2016)
Table India Call Centers Production, Consumption, Import & Export (2011-2016)
Table Global Call Centers Production by Type (2011-2016)
Table Global Call Centers Production Share by Type (2011-2016)
Figure Production Market Share of Call Centers by Type (2011-2016)
Figure 2015 Production Market Share of Call Centers by Type
Table Global Call Centers Revenue by Type (2011-2016)
Table Global Call Centers Revenue Share by Type (2011-2016)
Figure Production Revenue Share of Call Centers by Type (2011-2016)
Figure 2015 Revenue Market Share of Call Centers by Type
Table Global Call Centers Price by Type (2011-2016)
Figure Global Call Centers Production Growth by Type (2011-2016)
Table Global Call Centers Consumption by Application (2011-2016)
Table Global Call Centers Consumption Market Share by Application (2011-2016)
Figure Global Call Centers Consumption Market Share by Application in 2015
Table Global Call Centers Consumption Growth Rate by Application (2011-2016)
Figure Global Call Centers Consumption Growth Rate by Application (2011-2016)
Table 24 7 lnc Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table 24 7 lnc Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Figure 24 7 lnc Call Centers Market Share (2011-2016)
Table Alliance Data Systems,lnc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Alliance Data Systems,lnc. Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Figure Alliance Data Systems,lnc. Call Centers Market Share (2011-2016)
Table ATOS S.A Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table ATOS S.A Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Figure ATOS S.A Call Centers Market Share (2011-2016)
Table BT Communications Limited Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table BT Communications Limited Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Figure BT Communications Limited Call Centers Market Share (2011-2016)
Table Capita Customer Management Limited Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Capita Customer Management Limited Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Figure Capita Customer Management Limited Call Centers Market Share (2011-2016)
Table Convergys Corp. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Convergys Corp. Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Figure Convergys Corp. Call Centers Market Share (2011-2016)
Table Entel Call Center Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Entel Call Center Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Figure Entel Call Center Call Centers Market Share (2011-2016)
Table EXL Software & Services Holdings,lnc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table EXL Software & Services Holdings,lnc. Call Centers Production, Revenue, Price and Gross Margin (2011-2016)
Figure EXL Software & Services Holdings,lnc. Call Centers Market Share (2011-2016)
Table Production Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Call Centers
Figure Manufacturing Process Analysis of Call Centers
Figure Call Centers Industrial Chain Analysis
Table Raw Materials Sources of Call Centers Major Manufacturers in 2015
Table Major Buyers of Call Centers
Table Distributors/Traders List
Figure Global Call Centers Production and Growth Rate Forecast (2016-2021)
Figure Global Call Centers Revenue and Growth Rate Forecast (2016-2021)
Table Global Call Centers Production Forecast by Regions (2016-2021)
Table Global Call Centers Consumption Forecast by Regions (2016-2021)
Table Global Call Centers Production Forecast by Type (2016-2021)
Table Global Call Centers Consumption Forecast by Application (2016-2021)

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.

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