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Global Contact And Call Centre Outsourcing Market Insights And Forecast To 2028

Published on: Mar 2022 | From USD $4900 | Published By: QY RESEARCH | Number Of Pages: 125

Contact and Call Centre Outsourcing market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Contact and Call Centre Outsourcing market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.
Segment by Type
On-Premise Type
Cloud-based Type
Segment by Application
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others
By Company
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

1 Report Business Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
1.2.2 On-Premise Type
1.2.3 Cloud-based Type
1.3 Market by Application
1.3.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government and Public Sector
1.3.5 IT & Telecommunication
1.3.6 Healthcare and Life Sciences
1.3.7 Manufacturing
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact and Call Centre Outsourcing Market Perspective (2017-2028)
2.2 Contact and Call Centre Outsourcing Growth Trends by Region
2.2.1 Contact and Call Centre Outsourcing Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Contact and Call Centre Outsourcing Historic Market Size by Region (2017-2022)
2.2.3 Contact and Call Centre Outsourcing Forecasted Market Size by Region (2023-2028)
2.3 Contact and Call Centre Outsourcing Market Dynamics
2.3.1 Contact and Call Centre Outsourcing Industry Trends
2.3.2 Contact and Call Centre Outsourcing Market Drivers
2.3.3 Contact and Call Centre Outsourcing Market Challenges
2.3.4 Contact and Call Centre Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact and Call Centre Outsourcing Players by Revenue
3.1.1 Global Top Contact and Call Centre Outsourcing Players by Revenue (2017-2022)
3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Players (2017-2022)
3.2 Global Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact and Call Centre Outsourcing Revenue
3.4 Global Contact and Call Centre Outsourcing Market Concentration Ratio
3.4.1 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact and Call Centre Outsourcing Revenue in 2021
3.5 Contact and Call Centre Outsourcing Key Players Head office and Area Served
3.6 Key Players Contact and Call Centre Outsourcing Product Solution and Service
3.7 Date of Enter into Contact and Call Centre Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact and Call Centre Outsourcing Breakdown Data by Type
4.1 Global Contact and Call Centre Outsourcing Historic Market Size by Type (2017-2022)
4.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2023-2028)
5 Contact and Call Centre Outsourcing Breakdown Data by Application
5.1 Global Contact and Call Centre Outsourcing Historic Market Size by Application (2017-2022)
5.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Contact and Call Centre Outsourcing Market Size (2017-2028)
6.2 North America Contact and Call Centre Outsourcing Market Size by Type
6.2.1 North America Contact and Call Centre Outsourcing Market Size by Type (2017-2022)
6.2.2 North America Contact and Call Centre Outsourcing Market Size by Type (2023-2028)
6.2.3 North America Contact and Call Centre Outsourcing Market Share by Type (2017-2028)
6.3 North America Contact and Call Centre Outsourcing Market Size by Application
6.3.1 North America Contact and Call Centre Outsourcing Market Size by Application (2017-2022)
6.3.2 North America Contact and Call Centre Outsourcing Market Size by Application (2023-2028)
6.3.3 North America Contact and Call Centre Outsourcing Market Share by Application (2017-2028)
6.4 North America Contact and Call Centre Outsourcing Market Size by Country
6.4.1 North America Contact and Call Centre Outsourcing Market Size by Country (2017-2022)
6.4.2 North America Contact and Call Centre Outsourcing Market Size by Country (2023-2028)
6.4.3 U.S.
6.4.4 Canada
7 Europe
7.1 Europe Contact and Call Centre Outsourcing Market Size (2017-2028)
7.2 Europe Contact and Call Centre Outsourcing Market Size by Type
7.2.1 Europe Contact and Call Centre Outsourcing Market Size by Type (2017-2022)
7.2.2 Europe Contact and Call Centre Outsourcing Market Size by Type (2023-2028)
7.2.3 Europe Contact and Call Centre Outsourcing Market Share by Type (2017-2028)
7.3 Europe Contact and Call Centre Outsourcing Market Size by Application
7.3.1 Europe Contact and Call Centre Outsourcing Market Size by Application (2017-2022)
7.3.2 Europe Contact and Call Centre Outsourcing Market Size by Application (2023-2028)
7.3.3 Europe Contact and Call Centre Outsourcing Market Share by Application (2017-2028)
7.4 Europe Contact and Call Centre Outsourcing Market Size by Country
7.4.1 Europe Contact and Call Centre Outsourcing Market Size by Country (2017-2022)
7.4.2 Europe Contact and Call Centre Outsourcing Market Size by Country (2023-2028)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size (2017-2028)
8.2 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Type
8.2.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Type (2017-2022)
8.2.2 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Type (2023-2028)
8.2.3 Asia-Pacific Contact and Call Centre Outsourcing Market Share by Type (2017-2028)
8.3 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Application
8.3.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Application (2017-2022)
8.3.2 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Application (2023-2028)
8.3.3 Asia-Pacific Contact and Call Centre Outsourcing Market Share by Application (2017-2028)
8.4 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region
8.4.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2017-2022)
8.4.2 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2023-2028)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Contact and Call Centre Outsourcing Market Size (2017-2028)
9.2 Latin America Contact and Call Centre Outsourcing Market Size by Type
9.2.1 Latin America Contact and Call Centre Outsourcing Market Size by Type (2017-2022)
9.2.2 Latin America Contact and Call Centre Outsourcing Market Size by Type (2023-2028)
9.2.3 Latin America Contact and Call Centre Outsourcing Market Share by Type (2017-2028)
9.3 Latin America Contact and Call Centre Outsourcing Market Size by Application
9.3.1 Latin America Contact and Call Centre Outsourcing Market Size by Application (2017-2022)
9.3.2 Latin America Contact and Call Centre Outsourcing Market Size by Application (2023-2028)
9.3.3 Latin America Contact and Call Centre Outsourcing Market Share by Application (2017-2028)
9.4 Latin America Contact and Call Centre Outsourcing Market Size by Country
9.4.1 Latin America Contact and Call Centre Outsourcing Market Size by Country (2017-2022)
9.4.2 Latin America Contact and Call Centre Outsourcing Market Size by Country (2023-2028)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size (2017-2028)
10.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type
10.2.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type (2017-2022)
10.2.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type (2023-2028)
10.2.3 Middle East & Africa Contact and Call Centre Outsourcing Market Share by Type (2017-2028)
10.3 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application
10.3.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application (2017-2022)
10.3.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application (2023-2028)
10.3.3 Middle East & Africa Contact and Call Centre Outsourcing Market Share by Application (2017-2028)
10.4 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country
10.4.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2017-2022)
10.4.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2023-2028)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Details
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Contact and Call Centre Outsourcing Introduction
11.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.1.5 Teleperformance Recent Developments
11.2 Synnex
11.2.1 Synnex Company Details
11.2.2 Synnex Business Overview
11.2.3 Synnex Contact and Call Centre Outsourcing Introduction
11.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.2.5 Synnex Recent Developments
11.3 Alorica
11.3.1 Alorica Company Details
11.3.2 Alorica Business Overview
11.3.3 Alorica Contact and Call Centre Outsourcing Introduction
11.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.3.5 Alorica Recent Developments
11.4 Atento
11.4.1 Atento Company Details
11.4.2 Atento Business Overview
11.4.3 Atento Contact and Call Centre Outsourcing Introduction
11.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.4.5 Atento Recent Developments
11.5 Acticall Sitel Group
11.5.1 Acticall Sitel Group Company Details
11.5.2 Acticall Sitel Group Business Overview
11.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Introduction
11.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.5.5 Acticall Sitel Group Recent Developments
11.6 Arvato
11.6.1 Arvato Company Details
11.6.2 Arvato Business Overview
11.6.3 Arvato Contact and Call Centre Outsourcing Introduction
11.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.6.5 Arvato Recent Developments
11.7 Sykes
11.7.1 Sykes Company Details
11.7.2 Sykes Business Overview
11.7.3 Sykes Contact and Call Centre Outsourcing Introduction
11.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.7.5 Sykes Recent Developments
11.8 TTEC
11.8.1 TTEC Company Details
11.8.2 TTEC Business Overview
11.8.3 TTEC Contact and Call Centre Outsourcing Introduction
11.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.8.5 TTEC Recent Developments
11.9 SERCO GROUP
11.9.1 SERCO GROUP Company Details
11.9.2 SERCO GROUP Business Overview
11.9.3 SERCO GROUP Contact and Call Centre Outsourcing Introduction
11.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.9.5 SERCO GROUP Recent Developments
11.10 Xerox Corporation
11.10.1 Xerox Corporation Company Details
11.10.2 Xerox Corporation Business Overview
11.10.3 Xerox Corporation Contact and Call Centre Outsourcing Introduction
11.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.10.5 Xerox Corporation Recent Developments
11.11 CGS Inc
11.11.1 CGS Inc Company Details
11.11.2 CGS Inc Business Overview
11.11.3 CGS Inc Contact and Call Centre Outsourcing Introduction
11.11.4 CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.11.5 CGS Inc Recent Developments
11.12 Webhelp
11.12.1 Webhelp Company Details
11.12.2 Webhelp Business Overview
11.12.3 Webhelp Contact and Call Centre Outsourcing Introduction
11.12.4 Webhelp Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.12.5 Webhelp Recent Developments
11.13 StarTek
11.13.1 StarTek Company Details
11.13.2 StarTek Business Overview
11.13.3 StarTek Contact and Call Centre Outsourcing Introduction
11.13.4 StarTek Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.13.5 StarTek Recent Developments
11.14 Grupo Konecta
11.14.1 Grupo Konecta Company Details
11.14.2 Grupo Konecta Business Overview
11.14.3 Grupo Konecta Contact and Call Centre Outsourcing Introduction
11.14.4 Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.14.5 Grupo Konecta Recent Developments
11.15 Carlyle Group (Comdata)
11.15.1 Carlyle Group (Comdata) Company Details
11.15.2 Carlyle Group (Comdata) Business Overview
11.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Introduction
11.15.4 Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.15.5 Carlyle Group (Comdata) Recent Developments
11.16 Capita
11.16.1 Capita Company Details
11.16.2 Capita Business Overview
11.16.3 Capita Contact and Call Centre Outsourcing Introduction
11.16.4 Capita Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.16.5 Capita Recent Developments
11.17 Hinduja Global Solutions (HGS)
11.17.1 Hinduja Global Solutions (HGS) Company Details
11.17.2 Hinduja Global Solutions (HGS) Business Overview
11.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Introduction
11.17.4 Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.17.5 Hinduja Global Solutions (HGS) Recent Developments
11.18 Transcosmos
11.18.1 Transcosmos Company Details
11.18.2 Transcosmos Business Overview
11.18.3 Transcosmos Contact and Call Centre Outsourcing Introduction
11.18.4 Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.18.5 Transcosmos Recent Developments
11.19 Five9
11.19.1 Five9 Company Details
11.19.2 Five9 Business Overview
11.19.3 Five9 Contact and Call Centre Outsourcing Introduction
11.19.4 Five9 Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.19.5 Five9 Recent Developments
11.20 Transcom
11.20.1 Transcom Company Details
11.20.2 Transcom Business Overview
11.20.3 Transcom Contact and Call Centre Outsourcing Introduction
11.20.4 Transcom Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.20.5 Transcom Recent Developments
11.21 HKT Teleservices
11.21.1 HKT Teleservices Company Details
11.21.2 HKT Teleservices Business Overview
11.21.3 HKT Teleservices Contact and Call Centre Outsourcing Introduction
11.21.4 HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.21.5 HKT Teleservices Recent Developments
11.22 Telekom Malaysia (VADS)
11.22.1 Telekom Malaysia (VADS) Company Details
11.22.2 Telekom Malaysia (VADS) Business Overview
11.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Introduction
11.22.4 Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.22.5 Telekom Malaysia (VADS) Recent Developments
11.23 Invensis Technologies
11.23.1 Invensis Technologies Company Details
11.23.2 Invensis Technologies Business Overview
11.23.3 Invensis Technologies Contact and Call Centre Outsourcing Introduction
11.23.4 Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
11.23.5 Invensis Technologies Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Author Details
13.3 Disclaimer

List of Tables
Table 1. Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of On-Premise Type
Table 3. Key Players of Cloud-based Type
Table 4. Global Contact and Call Centre Outsourcing Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 5. Global Contact and Call Centre Outsourcing Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Contact and Call Centre Outsourcing Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Contact and Call Centre Outsourcing Market Share by Region (2017-2022)
Table 8. Global Contact and Call Centre Outsourcing Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Contact and Call Centre Outsourcing Market Share by Region (2023-2028)
Table 10. Contact and Call Centre Outsourcing Market Trends
Table 11. Contact and Call Centre Outsourcing Market Drivers
Table 12. Contact and Call Centre Outsourcing Market Challenges
Table 13. Contact and Call Centre Outsourcing Market Restraints
Table 14. Global Contact and Call Centre Outsourcing Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Contact and Call Centre Outsourcing Revenue Share by Players (2017-2022)
Table 16. Global Top Contact and Call Centre Outsourcing by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact and Call Centre Outsourcing as of 2021)
Table 17. Ranking of Global Top Contact and Call Centre Outsourcing Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Contact and Call Centre Outsourcing Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Contact and Call Centre Outsourcing Product Solution and Service
Table 21. Date of Enter into Contact and Call Centre Outsourcing Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Contact and Call Centre Outsourcing Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2017-2022)
Table 25. Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2023-2028)
Table 27. Global Contact and Call Centre Outsourcing Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Contact and Call Centre Outsourcing Revenue Share by Application (2017-2022)
Table 29. Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Contact and Call Centre Outsourcing Revenue Share by Application (2023-2028)
Table 31. North America Contact and Call Centre Outsourcing Market Size by Type (2017-2022) & (US$ Million)
Table 32. North America Contact and Call Centre Outsourcing Market Size by Type (2023-2028) & (US$ Million)
Table 33. North America Contact and Call Centre Outsourcing Market Size by Application (2017-2022) & (US$ Million)
Table 34. North America Contact and Call Centre Outsourcing Market Size by Application (2023-2028) & (US$ Million)
Table 35. North America Contact and Call Centre Outsourcing Market Size by Country (2017-2022) & (US$ Million)
Table 36. North America Contact and Call Centre Outsourcing Market Size by Country (2023-2028) & (US$ Million)
Table 37. Europe Contact and Call Centre Outsourcing Market Size by Type (2017-2022) & (US$ Million)
Table 38. Europe Contact and Call Centre Outsourcing Market Size by Type (2023-2028) & (US$ Million)
Table 39. Europe Contact and Call Centre Outsourcing Market Size by Application (2017-2022) & (US$ Million)
Table 40. Europe Contact and Call Centre Outsourcing Market Size by Application (2023-2028) & (US$ Million)
Table 41. Europe Contact and Call Centre Outsourcing Market Size by Country (2017-2022) & (US$ Million)
Table 42. Europe Contact and Call Centre Outsourcing Market Size by Country (2023-2028) & (US$ Million)
Table 43. Asia Pacific Contact and Call Centre Outsourcing Market Size by Type (2017-2022) & (US$ Million)
Table 44. Asia Pacific Contact and Call Centre Outsourcing Market Size by Type (2023-2028) & (US$ Million)
Table 45. Asia Pacific Contact and Call Centre Outsourcing Market Size by Application (2017-2022) & (US$ Million)
Table 46. Asia Pacific Contact and Call Centre Outsourcing Market Size by Application (2023-2028) & (US$ Million)
Table 47. Asia Pacific Contact and Call Centre Outsourcing Market Size by Region (2017-2022) & (US$ Million)
Table 48. Asia Pacific Contact and Call Centre Outsourcing Market Size by Region (2023-2028) & (US$ Million)
Table 49. Latin America Contact and Call Centre Outsourcing Market Size by Type (2017-2022) & (US$ Million)
Table 50. Latin America Contact and Call Centre Outsourcing Market Size by Type (2023-2028) & (US$ Million)
Table 51. Latin America Contact and Call Centre Outsourcing Market Size by Application (2017-2022) & (US$ Million)
Table 52. Latin America Contact and Call Centre Outsourcing Market Size by Application (2023-2028) & (US$ Million)
Table 53. Latin America Contact and Call Centre Outsourcing Market Size by Country (2017-2022) & (US$ Million)
Table 54. Latin America Contact and Call Centre Outsourcing Market Size by Country (2023-2028) & (US$ Million)
Table 55. Middle East and Africa Contact and Call Centre Outsourcing Market Size by Type (2017-2022) & (US$ Million)
Table 56. Middle East and Africa Contact and Call Centre Outsourcing Market Size by Type (2023-2028) & (US$ Million)
Table 57. Middle East and Africa Contact and Call Centre Outsourcing Market Size by Application (2017-2022) & (US$ Million)
Table 58. Middle East and Africa Contact and Call Centre Outsourcing Market Size by Application (2023-2028) & (US$ Million)
Table 59. Middle East and Africa Contact and Call Centre Outsourcing Market Size by Country (2017-2022) & (US$ Million)
Table 60. Middle East and Africa Contact and Call Centre Outsourcing Market Size by Country (2023-2028) & (US$ Million)
Table 61. Teleperformance Company Details
Table 62. Teleperformance Business Overview
Table 63. Teleperformance Contact and Call Centre Outsourcing Product
Table 64. Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 65. Teleperformance Recent Developments
Table 66. Synnex Company Details
Table 67. Synnex Business Overview
Table 68. Synnex Contact and Call Centre Outsourcing Product
Table 69. Synnex Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 70. Synnex Recent Developments
Table 71. Alorica Company Details
Table 72. Alorica Business Overview
Table 73. Alorica Contact and Call Centre Outsourcing Product
Table 74. Alorica Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 75. Alorica Recent Developments
Table 76. Atento Company Details
Table 77. Atento Business Overview
Table 78. Atento Contact and Call Centre Outsourcing Product
Table 79. Atento Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 80. Atento Recent Developments
Table 81. Acticall Sitel Group Company Details
Table 82. Acticall Sitel Group Business Overview
Table 83. Acticall Sitel Group Contact and Call Centre Outsourcing Product
Table 84. Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 85. Acticall Sitel Group Recent Developments
Table 86. Arvato Company Details
Table 87. Arvato Business Overview
Table 88. Arvato Contact and Call Centre Outsourcing Product
Table 89. Arvato Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 90. Arvato Recent Developments
Table 91. Sykes Company Details
Table 92. Sykes Business Overview
Table 93. Sykes Contact and Call Centre Outsourcing Product
Table 94. Sykes Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 95. Sykes Recent Developments
Table 96. TTEC Company Details
Table 97. TTEC Business Overview
Table 98. TTEC Contact and Call Centre Outsourcing Product
Table 99. TTEC Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 100. TTEC Recent Developments
Table 101. SERCO GROUP Company Details
Table 102. SERCO GROUP Business Overview
Table 103. SERCO GROUP Contact and Call Centre Outsourcing Product
Table 104. SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 105. SERCO GROUP Recent Developments
Table 106. Xerox Corporation Company Details
Table 107. Xerox Corporation Business Overview
Table 108. Xerox Corporation Contact and Call Centre Outsourcing Product
Table 109. Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 110. Xerox Corporation Recent Developments
Table 111. CGS Inc Company Details
Table 112. CGS Inc Business Overview
Table 113. CGS Inc Contact and Call Centre Outsourcing Product
Table 114. CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 115. CGS Inc Recent Developments
Table 116. Webhelp Company Details
Table 117. Webhelp Business Overview
Table 118. Webhelp Contact and Call Centre Outsourcing Product
Table 119. Webhelp Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 120. Webhelp Recent Developments
Table 121. StarTek Company Details
Table 122. StarTek Business Overview
Table 123. StarTek Contact and Call Centre Outsourcing Product
Table 124. StarTek Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 125. StarTek Recent Developments
Table 126. Grupo Konecta Company Details
Table 127. Grupo Konecta Business Overview
Table 128. Grupo Konecta Contact and Call Centre Outsourcing Product
Table 129. Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 130. Grupo Konecta Recent Developments
Table 131. Carlyle Group (Comdata) Company Details
Table 132. Carlyle Group (Comdata) Business Overview
Table 133. Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product
Table 134. Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 135. Carlyle Group (Comdata) Recent Developments
Table 136. Capita Company Details
Table 137. Capita Business Overview
Table 138. Capita Contact and Call Centre Outsourcing Product
Table 139. Capita Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 140. Capita Recent Developments
Table 141. Hinduja Global Solutions (HGS) Company Details
Table 142. Hinduja Global Solutions (HGS) Business Overview
Table 143. Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product
Table 144. Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 145. Hinduja Global Solutions (HGS) Recent Developments
Table 146. Transcosmos Company Details
Table 147. Transcosmos Business Overview
Table 148. Transcosmos Contact and Call Centre Outsourcing Product
Table 149. Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 150. Transcosmos Recent Developments
Table 151. Five9 Company Details
Table 152. Five9 Business Overview
Table 153. Five9 Contact and Call Centre Outsourcing Product
Table 154. Five9 Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 155. Five9 Recent Developments
Table 156. Transcom Company Details
Table 157. Transcom Business Overview
Table 158. Transcom Contact and Call Centre Outsourcing Product
Table 159. Transcom Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 160. Transcom Recent Developments
Table 161. HKT Teleservices Company Details
Table 162. HKT Teleservices Business Overview
Table 163. HKT Teleservices Contact and Call Centre Outsourcing Product
Table 164. HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 165. HKT Teleservices Recent Developments
Table 166. Telekom Malaysia (VADS) Company Details
Table 167. Telekom Malaysia (VADS) Business Overview
Table 168. Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product
Table 169. Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 170. Telekom Malaysia (VADS) Recent Developments
Table 171. Invensis Technologies Company Details
Table 172. Invensis Technologies Business Overview
Table 173. Invensis Technologies Contact and Call Centre Outsourcing Product
Table 174. Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
Table 175. Invensis Technologies Recent Developments
Table 176. Research Programs/Design for This Report
Table 177. Key Data Information from Secondary Sources
Table 178. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact and Call Centre Outsourcing Market Share by Type: 2021 VS 2028
Figure 2. On-Premise Type Features
Figure 3. Cloud-based Type Features
Figure 4. Global Contact and Call Centre Outsourcing Market Share by Application: 2021 VS 2028
Figure 5. BFSI Case Studies
Figure 6. Retail Case Studies
Figure 7. Government and Public Sector Case Studies
Figure 8. IT & Telecommunication Case Studies
Figure 9. Healthcare and Life Sciences Case Studies
Figure 10. Manufacturing Case Studies
Figure 11. Others Case Studies
Figure 12. Contact and Call Centre Outsourcing Report Years Considered
Figure 13. Global Contact and Call Centre Outsourcing Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 14. Global Contact and Call Centre Outsourcing Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 15. Global Contact and Call Centre Outsourcing Market Share by Region: 2021 VS 2028
Figure 16. Global Contact and Call Centre Outsourcing Market Share by Players in 2021
Figure 17. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact and Call Centre Outsourcing as of 2021)
Figure 18. The Top 10 and 5 Players Market Share by Contact and Call Centre Outsourcing Revenue in 2021
Figure 19. North America Contact and Call Centre Outsourcing Market Size YoY (2017-2028) & (US$ Million)
Figure 20. North America Contact and Call Centre Outsourcing Market Size Market Share by Type (2017-2028)
Figure 21. North America Contact and Call Centre Outsourcing Market Size Market Share by Application (2017-2028)
Figure 22. North America Contact and Call Centre Outsourcing Market Size Share by Country (2017-2028)
Figure 23. United States Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Canada Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Europe Contact and Call Centre Outsourcing Market Size YoY (2017-2028) & (US$ Million)
Figure 26. Europe Contact and Call Centre Outsourcing Market Size Market Share by Type (2017-2028)
Figure 27. Europe Contact and Call Centre Outsourcing Market Size Market Share by Application (2017-2028)
Figure 28. Europe Contact and Call Centre Outsourcing Market Size Share by Country (2017-2028)
Figure 29. Germany Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. France Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. U.K. Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Italy Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Russia Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Nordic Countries Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Asia-Pacific Contact and Call Centre Outsourcing Market Size YoY (2017-2028) & (US$ Million)
Figure 36. Asia Pacific Contact and Call Centre Outsourcing Market Size Market Share by Type (2017-2028)
Figure 37. Asia Pacific Contact and Call Centre Outsourcing Market Size Market Share by Application (2017-2028)
Figure 38. Asia Pacific Contact and Call Centre Outsourcing Market Size Share by Region (2017-2028)
Figure 39. China Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Japan Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. South Korea Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Southeast Asia Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. India Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Australia Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
List of Figures
Figure 45. Latin America Contact and Call Centre Outsourcing Market Size YoY (2017-2028) & (US$ Million)
Figure 46. Latin America Contact and Call Centre Outsourcing Market Size Market Share by Type (2017-2028)
Figure 47. Latin America Contact and Call Centre Outsourcing Market Size Market Share by Application (2017-2028)
Figure 48. Latin America Contact and Call Centre Outsourcing Market Size Share by Country (2017-2028)
Figure 49. Mexico Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 50. Brazil Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 51. Middle East & Africa Contact and Call Centre Outsourcing Market Size YoY (2017-2028) & (US$ Million)
Figure 52. Middle East and Africa Contact and Call Centre Outsourcing Market Size Market Share by Type (2017-2028)
Figure 53. Middle East and Africa Contact and Call Centre Outsourcing Market Size Market Share by Application (2017-2028)
Figure 54. Middle East and Africa Contact and Call Centre Outsourcing Market Size Share by Country (2017-2028)
Figure 55. Turkey Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 56. Saudi Arabia Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 57. UAE Contact and Call Centre Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 58. Teleperformance Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 59. Synnex Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 60. Alorica Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 61. Atento Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 62. Acticall Sitel Group Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 63. Arvato Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 64. Sykes Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 65. TTEC Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 66. SERCO GROUP Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 67. Xerox Corporation Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 68. CGS Inc Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 69. Webhelp Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 70. StarTek Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 71. Grupo Konecta Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 72. Carlyle Group (Comdata) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 73. Capita Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 74. Hinduja Global Solutions (HGS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 75. Transcosmos Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 76. Five9 Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 77. Transcom Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 78. HKT Teleservices Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 79. Telekom Malaysia (VADS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 80. Invensis Technologies Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
Figure 81. Bottom-up and Top-down Approaches for This Report
Figure 82. Data Triangulation
Figure 83. Key Executives Interviewed

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

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