+1 (704) 266-3234

Global Call Center AI Market Size, Status And Forecast 2019-2025

Published on: Jun 2019 | From USD $3900 | Published By: QY RESEARCH | Number Of Pages: 106

In 2018, the global Call Center AI market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Call Center AI status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Center AI development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study
IBM (US)
Google (US)
Microsoft (US)
Oracle (US)
SAP (Germany)
AWS (US)
Nuance Communications (US)
Avaya (US)
Haptik (India)
Artificial Solutions (Spain)
Zendesk (US)
Conversica (US)
Rulai (US)
Inbenta Technologies (US)
Kore.ai (US)
EdgeVerve Systems (Infosys) (India)
Pypestream (US)
Avaamo (US)
Talkdesk (US)
NICE inContact (US)
Creative Virtual (UK)

Market segment by Type, the product can be split into
Cloud-Based
On-Premise

Market segment by Application, split into
BFSI
Retail and E-commerce
Telecommunications
Health Care
Media and Entertainment

Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Call Center AI status, future forecast, growth opportunity, key market and key players.
To present the Call Center AI development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Call Center AI are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Call Center AI Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud-Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Call Center AI Market Share by Application (2019-2025)
1.5.2 BFSI
1.5.3 Retail and E-commerce
1.5.4 Telecommunications
1.5.5 Health Care
1.5.6 Media and Entertainment
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Call Center AI Market Size
2.2 Call Center AI Growth Trends by Regions
2.2.1 Call Center AI Market Size by Regions (2019-2025)
2.2.2 Call Center AI Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 PorterÕs Five Forces Analysis

3 Market Share by Key Players
3.1 Call Center AI Market Size by by Players
3.1.1 Global Call Center AI Revenue by by Players (2014-2019)
3.1.2 Global Call Center AI Revenue Market Share by by Players (2014-2019)
3.1.3 Global Call Center AI Market Concentration Ratio (CR5 and HHI)
3.2 Call Center AI Key Players Head office and Area Served
3.3 Key Players Call Center AI Product/Solution/Service
3.4 Date of Enter into Call Center AI Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Call Center AI Market Size by Type (2014-2019)
4.2 Global Call Center AI Market Size by Application (2014-2019)

5 North America
5.1 North America Call Center AI Market Size (2014-2019)
5.2 Call Center AI Key Players in North America
5.3 North America Call Center AI Market Size by Type
5.4 North America Call Center AI Market Size by Application

6 Europe
6.1 Europe Call Center AI Market Size (2014-2019)
6.2 Call Center AI Key Players in Europe
6.3 Europe Call Center AI Market Size by Type
6.4 Europe Call Center AI Market Size by Application

7 China
7.1 China Call Center AI Market Size (2014-2019)
7.2 Call Center AI Key Players in China
7.3 China Call Center AI Market Size by Type
7.4 China Call Center AI Market Size by Application

8 Japan
8.1 Japan Call Center AI Market Size (2014-2019)
8.2 Call Center AI Key Players in Japan
8.3 Japan Call Center AI Market Size by Type
8.4 Japan Call Center AI Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Call Center AI Market Size (2014-2019)
9.2 Call Center AI Key Players in Southeast Asia
9.3 Southeast Asia Call Center AI Market Size by Type
9.4 Southeast Asia Call Center AI Market Size by Application

10 India
10.1 India Call Center AI Market Size (2014-2019)
10.2 Call Center AI Key Players in India
10.3 India Call Center AI Market Size by Type
10.4 India Call Center AI Market Size by Application

11 Central & South America
11.1 Central & South America Call Center AI Market Size (2014-2019)
11.2 Call Center AI Key Players in Central & South America
11.3 Central & South America Call Center AI Market Size by Type
11.4 Central & South America Call Center AI Market Size by Application

12 International Players Profiles
12.1 IBM (US)
12.1.1 IBM (US) Company Details
12.1.2 Company Description and Business Overview
12.1.3 Call Center AI Introduction
12.1.4 IBM (US) Revenue in Call Center AI Business (2014-2019))
12.1.5 IBM (US) Recent Development
12.2 Google (US)
12.2.1 Google (US) Company Details
12.2.2 Company Description and Business Overview
12.2.3 Call Center AI Introduction
12.2.4 Google (US) Revenue in Call Center AI Business (2014-2019)
12.2.5 Google (US) Recent Development
12.3 Microsoft (US)
12.3.1 Microsoft (US) Company Details
12.3.2 Company Description and Business Overview
12.3.3 Call Center AI Introduction
12.3.4 Microsoft (US) Revenue in Call Center AI Business (2014-2019)
12.3.5 Microsoft (US) Recent Development
12.4 Oracle (US)
12.4.1 Oracle (US) Company Details
12.4.2 Company Description and Business Overview
12.4.3 Call Center AI Introduction
12.4.4 Oracle (US) Revenue in Call Center AI Business (2014-2019)
12.4.5 Oracle (US) Recent Development
12.5 SAP (Germany)
12.5.1 SAP (Germany) Company Details
12.5.2 Company Description and Business Overview
12.5.3 Call Center AI Introduction
12.5.4 SAP (Germany) Revenue in Call Center AI Business (2014-2019)
12.5.5 SAP (Germany) Recent Development
12.6 AWS (US)
12.6.1 AWS (US) Company Details
12.6.2 Company Description and Business Overview
12.6.3 Call Center AI Introduction
12.6.4 AWS (US) Revenue in Call Center AI Business (2014-2019)
12.6.5 AWS (US) Recent Development
12.7 Nuance Communications (US)
12.7.1 Nuance Communications (US) Company Details
12.7.2 Company Description and Business Overview
12.7.3 Call Center AI Introduction
12.7.4 Nuance Communications (US) Revenue in Call Center AI Business (2014-2019)
12.7.5 Nuance Communications (US) Recent Development
12.8 Avaya (US)
12.8.1 Avaya (US) Company Details
12.8.2 Company Description and Business Overview
12.8.3 Call Center AI Introduction
12.8.4 Avaya (US) Revenue in Call Center AI Business (2014-2019)
12.8.5 Avaya (US) Recent Development
12.9 Haptik (India)
12.9.1 Haptik (India) Company Details
12.9.2 Company Description and Business Overview
12.9.3 Call Center AI Introduction
12.9.4 Haptik (India) Revenue in Call Center AI Business (2014-2019)
12.9.5 Haptik (India) Recent Development
12.10 Artificial Solutions (Spain)
12.10.1 Artificial Solutions (Spain) Company Details
12.10.2 Company Description and Business Overview
12.10.3 Call Center AI Introduction
12.10.4 Artificial Solutions (Spain) Revenue in Call Center AI Business (2014-2019)
12.10.5 Artificial Solutions (Spain) Recent Development
12.11 Zendesk (US)
12.12 Conversica (US)
12.13 Rulai (US)
12.14 Inbenta Technologies (US)
12.15 Kore.ai (US)
12.16 EdgeVerve Systems (Infosys) (India)
12.17 Pypestream (US)
12.18 Avaamo (US)
12.19 Talkdesk (US)
12.20 NICE inContact (US)
12.21 Creative Virtual (UK)

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Tables and Figures

Table Call Center AI Key Market Segments
Table Key Players Call Center AI Covered
Table Global Call Center AI Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer Cloud-Based Figures
Table Key Players of Cloud-Based
Figuer On-Premise Figures
Table Key Players of On-Premise
Table Global Call Center AI Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Call Center AI Market Share by Application in 2018 & 2025
Figure BFSI Case Studies
Figure Retail and E-commerce Case Studies
Figure Telecommunications Case Studies
Figure Health Care Case Studies
Figure Media and Entertainment Case Studies
Figure Call Center AI Report Years Considered
Figure Global Call Center AI Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Call Center AI Market Size by Regions 2019-2025 (Million US$)
Table Global Call Center AI Market Size by Regions 2019-2025 (Million US$)
Table Global Call Center AI Market Share by Regions 2014-2019
Figure Global Call Center AI Market Share by Regions 2014-2019
Figure Global Call Center AI Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Call Center AI Revenue by by Players (2014-2019) (Million US$)
Table Global Call Center AI Market Share by by Players (2014-2019)
Figure Global Call Center AI Market Share by by Players in 2018
Table Global Call Center AI by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Call Center AI Product/Solution/Service
Table Date of Enter into Call Center AI Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Call Center AI Market Size by Type (2014-2019) (Million US$)
Table Global Call Center AI Market Size Share by Type (2014-2019)
Figure Global Call Center AI Market Size Market Share by Type (2014-2019)
Table Global Call Center AI Market Size by Application (2014-2019) (Million US$)
Table Global Call Center AI Market Size Share by Application (2014-2019)
Figure Global Call Center AI Market Size Market Share by Application (2014-2019)
Figure Global Call Center AI Revenue Market Share by Application in 2018
Figure North America Call Center AI Market Size 2014-2019 (Million US$)
Table North America Key Players Call Center AI Revenue (2018-2019) (Million US$)
Table North America Key Players Call Center AI Market Share (2018-2019)
Table North America Call Center AI Market Size by Type 2014-2019 (Million US$)
Table North America Call Center AI Market Share by Type 2014-2019
Table North America Call Center AI Market Size by Application 2014-2019 (Million US$)
Table North America Call Center AI Market Share by Application 2014-2019
Figure Europe Call Center AI Market Size 2014-2019 (Million US$)
Table Europe Key Players Call Center AI Revenue (2018-2019) (Million US$)
Table Europe Key Players Call Center AI Market Share (2018-2019)
Table Europe Call Center AI Market Size by Type 2014-2019 (Million US$)
Table Europe Call Center AI Market Share by Type 2014-2019
Table Europe Call Center AI Market Size by Application 2014-2019 (Million US$)
Table Europe Call Center AI Market Share by Application 2014-2019
Figure China Call Center AI Market Size 2014-2019 (Million US$)
Table China Key Players Call Center AI Revenue (2018-2019) (Million US$)
Table China Key Players Call Center AI Market Share (2018-2019)
Table China Call Center AI Market Size by Type 2014-2019 (Million US$)
Table China Call Center AI Market Share by Type 2014-2019
Table China Call Center AI Market Size by Application 2014-2019 (Million US$)
Table China Call Center AI Market Share by Application 2014-2019
Figure Japan Call Center AI Market Size 2014-2019 (Million US$)
Table Japan Key Players Call Center AI Revenue (2018-2019) (Million US$)
Table Japan Key Players Call Center AI Market Share (2018-2019)
Table Japan Call Center AI Market Size by Type 2014-2019 (Million US$)
Table Japan Call Center AI Market Share by Type 2014-2019
Table Japan Call Center AI Market Size by Application 2014-2019 (Million US$)
Table Japan Call Center AI Market Share by Application 2014-2019
Figure Southeast Asia Call Center AI Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Call Center AI Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Call Center AI Market Share (2018-2019)
Table Southeast Asia Call Center AI Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Call Center AI Market Share by Type 2014-2019
Table Southeast Asia Call Center AI Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Call Center AI Market Share by Application 2014-2019
Figure India Call Center AI Market Size 2014-2019 (Million US$)
Table India Key Players Call Center AI Revenue (2018-2019) (Million US$)
Table India Key Players Call Center AI Market Share (2018-2019)
Table India Call Center AI Market Size by Type 2014-2019 (Million US$)
Table India Call Center AI Market Share by Type 2014-2019
Table India Call Center AI Market Size by Application 2014-2019 (Million US$)
Table India Call Center AI Market Share by Application 2014-2019
Figure Central & South America Call Center AI Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Call Center AI Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Call Center AI Market Share (2018-2019)
Table Central & South America Call Center AI Market Size by Type 2014-2019 (Million US$)
Table Central & South America Call Center AI Market Share by Type 2014-2019
Table Central & South America Call Center AI Market Size by Application 2014-2019 (Million US$)
Table Central & South America Call Center AI Market Share by Application 2014-2019
Table IBM (US) Company Details
Table IBM (US) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure IBM (US) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table IBM (US) Recent Development
Table Google (US) Company Details
Table Google (US) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure Google (US) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table Google (US) Recent Development
Table Microsoft (US) Company Details
Table Microsoft (US) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure Microsoft (US) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table Microsoft (US) Recent Development
Table Oracle (US) Company Details
Table Oracle (US) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure Oracle (US) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table Oracle (US) Recent Development
Table SAP (Germany) Company Details
Table SAP (Germany) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure SAP (Germany) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table SAP (Germany) Recent Development
Table AWS (US) Company Details
Table AWS (US) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure AWS (US) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table AWS (US) Recent Development
Table Nuance Communications (US) Company Details
Table Nuance Communications (US) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure Nuance Communications (US) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table Nuance Communications (US) Recent Development
Table Avaya (US) Company Details
Table Avaya (US) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure Avaya (US) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table Avaya (US) Recent Development
Table Haptik (India) Company Details
Table Haptik (India) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure Haptik (India) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table Haptik (India) Recent Development
Table Artificial Solutions (Spain) Company Details
Table Artificial Solutions (Spain) Revenue in Call Center AI Business 2014-2019 (Million US$)
Figure Artificial Solutions (Spain) Revenue Growth Rate in Call Center AI Business (2014-2019)
Table Artificial Solutions (Spain) Recent Development
Table Zendesk (US) Company Details
Table Conversica (US) Company Details
Table Rulai (US) Company Details
Table Inbenta Technologies (US) Company Details
Table Kore.ai (US) Company Details
Table EdgeVerve Systems (Infosys) (India) Company Details
Table Pypestream (US) Company Details
Table Avaamo (US) Company Details
Table Talkdesk (US) Company Details
Table NICE inContact (US) Company Details
Table Creative Virtual (UK) Company Details
Table Global Call Center AI Market Size by Regions (Million US$) 2019-2025
Figure Global Call Center AI Market Size Share by Regions (2019-2025)
Figure Global Call Center AI Market Size Share by Regions in 2025
Figure North America Call Center AI Market Size Forecast (2019-2025)(Million USD)
Figure Europe Call Center AI Market Size Forecast (2019-2025)(Million USD)
Figure China Call Center AI Market Size Forecast (2019-2025)(Million USD)
Figure Japan Call Center AI Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Call Center AI Market Size Forecast (2019-2025)(Million USD)
Figure India Call Center AI Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Call Center AI Market Size Forecast (2019-2025)(Million USD)
Table Global Call Center AI Market Size by Product (2019-2025) (Million US$)
Figure Global Call Center AI Market Size by Product (2019-2025)
Figure Global Call Center AI Market Size by Product in 2025
Table Global Call Center AI Market Size by Application (2019-2025) (Million US$)
Figure Global Call Center AI Market Size by Application (2019-2025)
Figure Global Call Center AI Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.

Please Choose License Type

USD $3900
USD $5850
USD $7800
Offer

Why Us

  • Why Us In-depth database
    Our Report’s database covers almost all topics of all regions over the Globe..
  • Why Us Recognised publishing sources
    Tie ups with top publishers around the globe.
  • Why Us Customer Support
    Complete pre and post sales support.
  • Why Us Safe & Secure
    Complete secure payment process.