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Global IT Service Management (ITSM) Software Market Size, Status And Forecast 2021-2027

Published on: Jun 2021 | From USD $3900 | Published By: QY RESEARCH | Number Of Pages: 129

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.

Market Analysis and Insights: Global IT Service Management (ITSM) Software Market
The global IT Service Management (ITSM) Software market size is projected to reach US$ 5575.1 million by 2027, from US$ 2569.7 million in 2020, at a CAGR of 11.7% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global IT Service Management (ITSM) Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global IT Service Management (ITSM) Software market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global IT Service Management (ITSM) Software market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global IT Service Management (ITSM) Software market.

Global IT Service Management (ITSM) Software Scope and Market Size
IT Service Management (ITSM) Software market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global IT Service Management (ITSM) Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
Cloud-Based
On-Premises

Segment by Application
SMEs
Large Enterprises

By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global IT Service Management (ITSM) Software Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered

2 Global Growth Trends
2.1 Global IT Service Management (ITSM) Software Market Perspective (2016-2027)
2.2 IT Service Management (ITSM) Software Growth Trends by Regions
2.2.1 IT Service Management (ITSM) Software Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 IT Service Management (ITSM) Software Historic Market Share by Regions (2016-2021)
2.2.3 IT Service Management (ITSM) Software Forecasted Market Size by Regions (2022-2027)
2.3 IT Service Management (ITSM) Software Industry Dynamic
2.3.1 IT Service Management (ITSM) Software Market Trends
2.3.2 IT Service Management (ITSM) Software Market Drivers
2.3.3 IT Service Management (ITSM) Software Market Challenges
2.3.4 IT Service Management (ITSM) Software Market Restraints

3 Competition Landscape by Key Players
3.1 Global Top IT Service Management (ITSM) Software Players by Revenue
3.1.1 Global Top IT Service Management (ITSM) Software Players by Revenue (2016-2021)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Players (2016-2021)
3.2 Global IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by IT Service Management (ITSM) Software Revenue
3.4 Global IT Service Management (ITSM) Software Market Concentration Ratio
3.4.1 Global IT Service Management (ITSM) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by IT Service Management (ITSM) Software Revenue in 2020
3.5 IT Service Management (ITSM) Software Key Players Head office and Area Served
3.6 Key Players IT Service Management (ITSM) Software Product Solution and Service
3.7 Date of Enter into IT Service Management (ITSM) Software Market
3.8 Mergers & Acquisitions, Expansion Plans

4 IT Service Management (ITSM) Software Breakdown Data by Type
4.1 Global IT Service Management (ITSM) Software Historic Market Size by Type (2016-2021)
4.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Type (2022-2027)

5 IT Service Management (ITSM) Software Breakdown Data by Application
5.1 Global IT Service Management (ITSM) Software Historic Market Size by Application (2016-2021)
5.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Application (2022-2027)

6 North America
6.1 North America IT Service Management (ITSM) Software Market Size (2016-2027)
6.2 North America IT Service Management (ITSM) Software Market Size by Type
6.2.1 North America IT Service Management (ITSM) Software Market Size by Type (2016-2021)
6.2.2 North America IT Service Management (ITSM) Software Market Size by Type (2022-2027)
6.2.3 North America IT Service Management (ITSM) Software Market Size by Type (2016-2027)
6.3 North America IT Service Management (ITSM) Software Market Size by Application
6.3.1 North America IT Service Management (ITSM) Software Market Size by Application (2016-2021)
6.3.2 North America IT Service Management (ITSM) Software Market Size by Application (2022-2027)
6.3.3 North America IT Service Management (ITSM) Software Market Size by Application (2016-2027)
6.4 North America IT Service Management (ITSM) Software Market Size by Country
6.4.1 North America IT Service Management (ITSM) Software Market Size by Country (2016-2021)
6.4.2 North America IT Service Management (ITSM) Software Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada

7 Europe
7.1 Europe IT Service Management (ITSM) Software Market Size (2016-2027)
7.2 Europe IT Service Management (ITSM) Software Market Size by Type
7.2.1 Europe IT Service Management (ITSM) Software Market Size by Type (2016-2021)
7.2.2 Europe IT Service Management (ITSM) Software Market Size by Type (2022-2027)
7.2.3 Europe IT Service Management (ITSM) Software Market Size by Type (2016-2027)
7.3 Europe IT Service Management (ITSM) Software Market Size by Application
7.3.1 Europe IT Service Management (ITSM) Software Market Size by Application (2016-2021)
7.3.2 Europe IT Service Management (ITSM) Software Market Size by Application (2022-2027)
7.3.3 Europe IT Service Management (ITSM) Software Market Size by Application (2016-2027)
7.4 Europe IT Service Management (ITSM) Software Market Size by Country
7.4.1 Europe IT Service Management (ITSM) Software Market Size by Country (2016-2021)
7.4.2 Europe IT Service Management (ITSM) Software Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic

8 Asia-Pacific
8.1 Asia-Pacific IT Service Management (ITSM) Software Market Size (2016-2027)
8.2 Asia-Pacific IT Service Management (ITSM) Software Market Size by Type
8.2.1 Asia-Pacific IT Service Management (ITSM) Software Market Size by Type (2016-2021)
8.2.2 Asia-Pacific IT Service Management (ITSM) Software Market Size by Type (2022-2027)
8.2.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Type (2016-2027)
8.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Application
8.3.1 Asia-Pacific IT Service Management (ITSM) Software Market Size by Application (2016-2021)
8.3.2 Asia-Pacific IT Service Management (ITSM) Software Market Size by Application (2022-2027)
8.3.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Application (2016-2027)
8.4 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region
8.4.1 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2016-2021)
8.4.2 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia

9 Latin America
9.1 Latin America IT Service Management (ITSM) Software Market Size (2016-2027)
9.2 Latin America IT Service Management (ITSM) Software Market Size by Type
9.2.1 Latin America IT Service Management (ITSM) Software Market Size by Type (2016-2021)
9.2.2 Latin America IT Service Management (ITSM) Software Market Size by Type (2022-2027)
9.2.3 Latin America IT Service Management (ITSM) Software Market Size by Type (2016-2027)
9.3 Latin America IT Service Management (ITSM) Software Market Size by Application
9.3.1 Latin America IT Service Management (ITSM) Software Market Size by Application (2016-2021)
9.3.2 Latin America IT Service Management (ITSM) Software Market Size by Application (2022-2027)
9.3.3 Latin America IT Service Management (ITSM) Software Market Size by Application (2016-2027)
9.4 Latin America IT Service Management (ITSM) Software Market Size by Country
9.4.1 Latin America IT Service Management (ITSM) Software Market Size by Country (2016-2021)
9.4.2 Latin America IT Service Management (ITSM) Software Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil

10 Middle East & Africa
10.1 Middle East & Africa IT Service Management (ITSM) Software Market Size (2016-2027)
10.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type
10.2.1 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2016-2021)
10.2.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2022-2027)
10.2.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2016-2027)
10.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application
10.3.1 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2016-2021)
10.3.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2022-2027)
10.3.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2016-2027)
10.4 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country
10.4.1 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2016-2021)
10.4.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE

11 Key Players Profiles
11.1 ServiceNow
11.1.1 ServiceNow Company Details
11.1.2 ServiceNow Business Overview
11.1.3 ServiceNow IT Service Management (ITSM) Software Introduction
11.1.4 ServiceNow Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.1.5 ServiceNow Recent Development
11.2 Atlassian
11.2.1 Atlassian Company Details
11.2.2 Atlassian Business Overview
11.2.3 Atlassian IT Service Management (ITSM) Software Introduction
11.2.4 Atlassian Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.2.5 Atlassian Recent Development
11.3 Ivanti (HEAT Software)
11.3.1 Ivanti (HEAT Software) Company Details
11.3.2 Ivanti (HEAT Software) Business Overview
11.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Introduction
11.3.4 Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.3.5 Ivanti (HEAT Software) Recent Development
11.4 IBM
11.4.1 IBM Company Details
11.4.2 IBM Business Overview
11.4.3 IBM IT Service Management (ITSM) Software Introduction
11.4.4 IBM Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.4.5 IBM Recent Development
11.5 Broadcom
11.5.1 Broadcom Company Details
11.5.2 Broadcom Business Overview
11.5.3 Broadcom IT Service Management (ITSM) Software Introduction
11.5.4 Broadcom Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.5.5 Broadcom Recent Development
11.6 BMC Software
11.6.1 BMC Software Company Details
11.6.2 BMC Software Business Overview
11.6.3 BMC Software IT Service Management (ITSM) Software Introduction
11.6.4 BMC Software Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.6.5 BMC Software Recent Development
11.7 ASG Software
11.7.1 ASG Software Company Details
11.7.2 ASG Software Business Overview
11.7.3 ASG Software IT Service Management (ITSM) Software Introduction
11.7.4 ASG Software Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.7.5 ASG Software Recent Development
11.8 Axios Systems
11.8.1 Axios Systems Company Details
11.8.2 Axios Systems Business Overview
11.8.3 Axios Systems IT Service Management (ITSM) Software Introduction
11.8.4 Axios Systems Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.8.5 Axios Systems Recent Development
11.9 SAP
11.9.1 SAP Company Details
11.9.2 SAP Business Overview
11.9.3 SAP IT Service Management (ITSM) Software Introduction
11.9.4 SAP Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.9.5 SAP Recent Development
11.10 Cherwell Software
11.10.1 Cherwell Software Company Details
11.10.2 Cherwell Software Business Overview
11.10.3 Cherwell Software IT Service Management (ITSM) Software Introduction
11.10.4 Cherwell Software Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.10.5 Cherwell Software Recent Development
11.11 Micro Focus (Formerly HPE)
11.11.1 Micro Focus (Formerly HPE) Company Details
11.11.2 Micro Focus (Formerly HPE) Business Overview
11.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Introduction
11.11.4 Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.11.5 Micro Focus (Formerly HPE) Recent Development
11.12 Freshworks
11.12.1 Freshworks Company Details
11.12.2 Freshworks Business Overview
11.12.3 Freshworks IT Service Management (ITSM) Software Introduction
11.12.4 Freshworks Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.12.5 Freshworks Recent Development
11.13 Ultimo
11.13.1 Ultimo Company Details
11.13.2 Ultimo Business Overview
11.13.3 Ultimo IT Service Management (ITSM) Software Introduction
11.13.4 Ultimo Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.13.5 Ultimo Recent Development
11.14 Epicor
11.14.1 Epicor Company Details
11.14.2 Epicor Business Overview
11.14.3 Epicor IT Service Management (ITSM) Software Introduction
11.14.4 Epicor Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.14.5 Epicor Recent Development
11.15 TOPdesk
11.15.1 TOPdesk Company Details
11.15.2 TOPdesk Business Overview
11.15.3 TOPdesk IT Service Management (ITSM) Software Introduction
11.15.4 TOPdesk Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.15.5 TOPdesk Recent Development
11.16 Samanage
11.16.1 Samanage Company Details
11.16.2 Samanage Business Overview
11.16.3 Samanage IT Service Management (ITSM) Software Introduction
11.16.4 Samanage Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.16.5 Samanage Recent Development
11.17 Agiloft Service
11.17.1 Agiloft Service Company Details
11.17.2 Agiloft Service Business Overview
11.17.3 Agiloft Service IT Service Management (ITSM) Software Introduction
11.17.4 Agiloft Service Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.17.5 Agiloft Service Recent Development
11.18 Symantec
11.18.1 Symantec Company Details
11.18.2 Symantec Business Overview
11.18.3 Symantec IT Service Management (ITSM) Software Introduction
11.18.4 Symantec Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.18.5 Symantec Recent Development
11.18 SysAid
.1 SysAid Company Details
.2 SysAid Business Overview
.3 SysAid IT Service Management (ITSM) Software Introduction
.4 SysAid Revenue in IT Service Management (ITSM) Software Business (2016-2021)
.5 SysAid Recent Development
11.20 SolarWinds
11.20.1 SolarWinds Company Details
11.20.2 SolarWinds Business Overview
11.20.3 SolarWinds IT Service Management (ITSM) Software Introduction
11.20.4 SolarWinds Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.20.5 SolarWinds Recent Development
11.21 Autotask
11.21.1 Autotask Company Details
11.21.2 Autotask Business Overview
11.21.3 Autotask IT Service Management (ITSM) Software Introduction
11.21.4 Autotask Revenue in IT Service Management (ITSM) Software Business (2016-2021)
11.21.5 Autotask Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables
Table 1. Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Cloud-Based
Table 3. Key Players of On-Premises
Table 4. Global IT Service Management (ITSM) Software Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 5. Global IT Service Management (ITSM) Software Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global IT Service Management (ITSM) Software Market Size by Regions (2016-2021) & (US$ Million)
Table 7. Global IT Service Management (ITSM) Software Market Share by Regions (2016-2021)
Table 8. Global IT Service Management (ITSM) Software Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 9. Global IT Service Management (ITSM) Software Market Share by Regions (2022-2027)
Table 10. IT Service Management (ITSM) Software Market Trends
Table 11. IT Service Management (ITSM) Software Market Drivers
Table 12. IT Service Management (ITSM) Software Market Challenges
Table 13. IT Service Management (ITSM) Software Market Restraints
Table 14. Global IT Service Management (ITSM) Software Revenue by Players (2016-2021) & (US$ Million)
Table 15. Global IT Service Management (ITSM) Software Market Share by Players (2016-2021)
Table 16. Global Top IT Service Management (ITSM) Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT Service Management (ITSM) Software as of 2020)
Table 17. Ranking of Global Top IT Service Management (ITSM) Software Companies by Revenue (US$ Million) in 2020
Table 18. Global 5 Largest Players Market Share by IT Service Management (ITSM) Software Revenue (CR5 and HHI) & (2016-2021)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players IT Service Management (ITSM) Software Product Solution and Service
Table 21. Date of Enter into IT Service Management (ITSM) Software Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global IT Service Management (ITSM) Software Market Size by Type (2016-2021) (US$ Million)
Table 24. Global IT Service Management (ITSM) Software Revenue Market Share by Type (2016-2021)
Table 25. Global IT Service Management (ITSM) Software Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 26. Global IT Service Management (ITSM) Software Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 27. Global IT Service Management (ITSM) Software Market Size Share by Application (2016-2021) & (US$ Million)
Table 28. Global IT Service Management (ITSM) Software Revenue Market Share by Application (2016-2021)
Table 29. Global IT Service Management (ITSM) Software Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 30. Global IT Service Management (ITSM) Software Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 31. North America IT Service Management (ITSM) Software Market Size by Type (2016-2021) (US$ Million)
Table 32. North America IT Service Management (ITSM) Software Market Size by Type (2022-2027) & (US$ Million)
Table 33. North America IT Service Management (ITSM) Software Market Size by Application (2016-2021) (US$ Million)
Table 34. North America IT Service Management (ITSM) Software Market Size by Application (2022-2027) & (US$ Million)
Table 35. North America IT Service Management (ITSM) Software Market Size by Country (2016-2021) & (US$ Million)
Table 36. North America IT Service Management (ITSM) Software Market Size by Country (2022-2027) & (US$ Million)
Table 37. Europe IT Service Management (ITSM) Software Market Size by Type (2016-2021) (US$ Million)
Table 38. Europe IT Service Management (ITSM) Software Market Size by Type (2022-2027) & (US$ Million)
Table 39. Europe IT Service Management (ITSM) Software Market Size by Application (2016-2021) (US$ Million)
Table 40. Europe IT Service Management (ITSM) Software Market Size by Application (2022-2027) & (US$ Million)
Table 41. Europe IT Service Management (ITSM) Software Market Size by Country (2016-2021) & (US$ Million)
Table 42. Europe IT Service Management (ITSM) Software Market Size by Country (2022-2027) & (US$ Million)
Table 43. Asia-Pacific IT Service Management (ITSM) Software Market Size by Type (2016-2021) (US$ Million)
Table 44. Asia-Pacific IT Service Management (ITSM) Software Market Size by Type (2022-2027) & (US$ Million)
Table 45. Asia-Pacific IT Service Management (ITSM) Software Market Size by Application (2016-2021) (US$ Million)
Table 46. Asia-Pacific IT Service Management (ITSM) Software Market Size by Application (2022-2027) & (US$ Million)
Table 47. Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2016-2021) & (US$ Million)
Table 48. Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2022-2027) & (US$ Million)
Table 49. Latin America IT Service Management (ITSM) Software Market Size by Type (2016-2021) (US$ Million)
Table 50. Latin America IT Service Management (ITSM) Software Market Size by Type (2022-2027) & (US$ Million)
Table 51. Latin America IT Service Management (ITSM) Software Market Size by Application (2016-2021) (US$ Million)
Table 52. Latin America IT Service Management (ITSM) Software Market Size by Application (2022-2027) & (US$ Million)
Table 53. Latin America IT Service Management (ITSM) Software Market Size by Country (2016-2021) & (US$ Million)
Table 54. Latin America IT Service Management (ITSM) Software Market Size by Country (2022-2027) & (US$ Million)
Table 55. Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2016-2021) (US$ Million)
Table 56. Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2022-2027) & (US$ Million)
Table 57. Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2016-2021) (US$ Million)
Table 58. Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2022-2027) & (US$ Million)
Table 59. Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2016-2021) & (US$ Million)
Table 60. Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2022-2027) & (US$ Million)
Table 61. ServiceNow Company Details
Table 62. ServiceNow Business Overview
Table 63. ServiceNow IT Service Management (ITSM) Software Product
Table 64. ServiceNow Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 65. ServiceNow Recent Development
Table 66. Atlassian Company Details
Table 67. Atlassian Business Overview
Table 68. Atlassian IT Service Management (ITSM) Software Product
Table 69. Atlassian Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 70. Atlassian Recent Development
Table 71. Ivanti (HEAT Software) Company Details
Table 72. Ivanti (HEAT Software) Business Overview
Table 73. Ivanti (HEAT Software) IT Service Management (ITSM) Software Product
Table 74. Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 75. Ivanti (HEAT Software) Recent Development
Table 76. IBM Company Details
Table 77. IBM Business Overview
Table 78. IBM IT Service Management (ITSM) Software Product
Table 79. IBM Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 80. IBM Recent Development
Table 81. Broadcom Company Details
Table 82. Broadcom Business Overview
Table 83. Broadcom IT Service Management (ITSM) Software Product
Table 84. Broadcom Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 85. Broadcom Recent Development
Table 86. BMC Software Company Details
Table 87. BMC Software Business Overview
Table 88. BMC Software IT Service Management (ITSM) Software Product
Table 89. BMC Software Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 90. BMC Software Recent Development
Table 91. ASG Software Company Details
Table 92. ASG Software Business Overview
Table 93. ASG Software IT Service Management (ITSM) Software Product
Table 94. ASG Software Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 95. ASG Software Recent Development
Table 96. Axios Systems Company Details
Table 97. Axios Systems Business Overview
Table 98. Axios Systems Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 99. Axios Systems Recent Development
Table 100. SAP Company Details
Table 101. SAP Business Overview
Table 102. SAP IT Service Management (ITSM) Software Product
Table 103. SAP Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 104. SAP Recent Development
Table 105. Cherwell Software Company Details
Table 106. Cherwell Software Business Overview
Table 107. Cherwell Software IT Service Management (ITSM) Software Product
Table 108. Cherwell Software Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 109. Cherwell Software Recent Development
Table 110. Micro Focus (Formerly HPE) Company Details
Table 111. Micro Focus (Formerly HPE) Business Overview
Table 112. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product
Table 113. Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 114. Micro Focus (Formerly HPE) Recent Development
Table 115. Freshworks Company Details
Table 116. Freshworks Business Overview
Table 117. Freshworks IT Service Management (ITSM) Software Product
Table 118. Freshworks Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 119. Freshworks Recent Development
Table 120. Ultimo Company Details
Table 121. Ultimo Business Overview
Table 122. Ultimo IT Service Management (ITSM) Software Product
Table 123. Ultimo Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 124. Ultimo Recent Development
Table 125. Epicor Company Details
Table 126. Epicor Business Overview
Table 127. Epicor IT Service Management (ITSM) Software Product
Table 128. Epicor Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 129. Epicor Recent Development
Table 130. TOPdesk Company Details
Table 131. TOPdesk Business Overview
Table 132. TOPdesk IT Service Management (ITSM) Software Product
Table 133. TOPdesk Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 134. TOPdesk Recent Development
Table 135. Samanage Company Details
Table 136. Samanage Business Overview
Table 137. Samanage IT Service Management (ITSM) Software Product
Table 138. Samanage Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 139. Samanage Recent Development
Table 140. Agiloft Service Company Details
Table 141. Agiloft Service Business Overview
Table 142. Agiloft Service IT Service Management (ITSM) Software Product
Table 143. Agiloft Service Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 144. Agiloft Service Recent Development
Table 145. Symantec Company Details
Table 146. Symantec Business Overview
Table 147. Symantec IT Service Management (ITSM) Software Product
Table 148. Symantec Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 149. Symantec Recent Development
Table 150. SysAid Company Details
Table 151. SysAid Business Overview
Table 152. SysAid IT Service Management (ITSM) Software Product
Table 153. SysAid Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 154. SysAid Recent Development
Table 155. SolarWinds Company Details
Table 156. SolarWinds Business Overview
Table 157. SolarWinds IT Service Management (ITSM) Software Product
Table 158. SolarWinds Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 159. SolarWinds Recent Development
Table 160. Autotask Company Details
Table 161. Autotask Business Overview
Table 162. Autotask IT Service Management (ITSM) Software Product
Table 163. Autotask Revenue in IT Service Management (ITSM) Software Business (2016-2021) & (US$ Million)
Table 164. Autotask Recent Development
Table 165. Research Programs/Design for This Report
Table 166. Key Data Information from Secondary Sources
Table 167. Key Data Information from Primary Sources
List of Figures
Figure 1. Global IT Service Management (ITSM) Software Market Share by Type: 2020 VS 2027
Figure 2. Cloud-Based Features
Figure 3. On-Premises Features
Figure 4. Global IT Service Management (ITSM) Software Market Share by Application: 2020 VS 2027
Figure 5. SMEs Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. IT Service Management (ITSM) Software Report Years Considered
Figure 8. Global IT Service Management (ITSM) Software Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 9. Global IT Service Management (ITSM) Software Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 10. Global IT Service Management (ITSM) Software Market Share by Regions: 2020 VS 2027
Figure 11. Global IT Service Management (ITSM) Software Market Share by Regions (2022-2027)
Figure 12. Global IT Service Management (ITSM) Software Market Share by Players in 2020
Figure 13. Global Top IT Service Management (ITSM) Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT Service Management (ITSM) Software as of 2020
Figure 14. The Top 10 and 5 Players Market Share by IT Service Management (ITSM) Software Revenue in 2020
Figure 15. Global IT Service Management (ITSM) Software Revenue Market Share by Type (2016-2021)
Figure 16. Global IT Service Management (ITSM) Software Revenue Market Share by Type (2022-2027)
Figure 17. North America IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 18. North America IT Service Management (ITSM) Software Market Share by Type (2016-2027)
Figure 19. North America IT Service Management (ITSM) Software Market Share by Application (2016-2027)
Figure 20. North America IT Service Management (ITSM) Software Market Share by Country (2016-2027)
Figure 21. United States IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 22. Canada IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 23. Europe IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 24. Europe IT Service Management (ITSM) Software Market Share by Type (2016-2027)
Figure 25. Europe IT Service Management (ITSM) Software Market Share by Application (2016-2027)
Figure 26. Europe IT Service Management (ITSM) Software Market Share by Country (2016-2027)
Figure 27. Germany IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. France IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 29. U.K. IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 30. Italy IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 31. Russia IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 32. Nordic IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. Asia-Pacific IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. Asia-Pacific IT Service Management (ITSM) Software Market Share by Type (2016-2027)
Figure 35. Asia-Pacific IT Service Management (ITSM) Software Market Share by Application (2016-2027)
Figure 36. Asia-Pacific IT Service Management (ITSM) Software Market Share by Region (2016-2027)
Figure 37. China IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Japan IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. South Korea IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 40. Southeast Asia IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 41. India IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 42. Australia IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. Latin America IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. Latin America IT Service Management (ITSM) Software Market Share by Type (2016-2027)
Figure 45. Latin America IT Service Management (ITSM) Software Market Share by Application (2016-2027)
Figure 46. Latin America IT Service Management (ITSM) Software Market Share by Country (2016-2027)
Figure 47. Mexico IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Brazil IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Middle East & Africa IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 50. Middle East & Africa IT Service Management (ITSM) Software Market Share by Type (2016-2027)
Figure 51. Middle East & Africa IT Service Management (ITSM) Software Market Share by Application (2016-2027)
Figure 52. Middle East & Africa IT Service Management (ITSM) Software Market Share by Country (2016-2027)
Figure 53. Turkey IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Saudi Arabia IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 55. UAE IT Service Management (ITSM) Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 56. ServiceNow Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 57. Atlassian Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 58. Ivanti (HEAT Software) Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 59. IBM Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 60. Broadcom Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 61. BMC Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 62. ASG Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 63. Axios Systems Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 64. SAP Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 65. Cherwell Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 66. Micro Focus (Formerly HPE) Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 67. Freshworks Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 68. Ultimo Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 69. Epicor Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 70. TOPdesk Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 71. Samanage Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 72. Agiloft Service Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 73. Symantec Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 74. SysAid Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 75. SolarWinds Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 76. Autotask Revenue Growth Rate in IT Service Management (ITSM) Software Business (2016-2021)
Figure 77. Bottom-up and Top-down Approaches for This Report
Figure 78. Data Triangulation
Figure 79. Key Executives Interviewed

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

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