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Global Customer Success Platforms Market Size, Status And Forecast 2019-2025

Published on: Jul 2019 | From USD $3900 | Published By: QY RESEARCH | Number Of Pages: 92

The Customer Success Platform is the official name of the Salesforce portfolio of products.

This cloud-only platform for CRM and other capabilities includes the following clouds to enable sales, service, marketing, collaboration and communities, analytics and business intelligence, and application development both within Salesforce and for third-party applications that work with the Customer Success Platform.
In 2018, the global Customer Success Platforms market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Customer Success Platforms status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Success Platforms development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study
Gainsight
Salesforce
Natero
Totango
Amity
Strikedeck
ChurnZero
Bolstra
Planhat

Market segment by Type, the product can be split into
Solutions
Services

Market segment by Application, split into
Sales and Marketing Management
CEM
Risk and Compliance Management

Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Customer Success Platforms status, future forecast, growth opportunity, key market and key players.
To present the Customer Success Platforms development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Success Platforms are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Success Platforms Market Size Growth Rate by Type (2014-2025)
1.4.2 Solutions
1.4.3 Services
1.5 Market by Application
1.5.1 Global Customer Success Platforms Market Share by Application (2019-2025)
1.5.2 Sales and Marketing Management
1.5.3 CEM
1.5.4 Risk and Compliance Management
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Success Platforms Market Size
2.2 Customer Success Platforms Growth Trends by Regions
2.2.1 Customer Success Platforms Market Size by Regions (2019-2025)
2.2.2 Customer Success Platforms Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 PorterÕs Five Forces Analysis

3 Market Share by Key Players
3.1 Customer Success Platforms Market Size by by Players
3.1.1 Global Customer Success Platforms Revenue by by Players (2014-2019)
3.1.2 Global Customer Success Platforms Revenue Market Share by by Players (2014-2019)
3.1.3 Global Customer Success Platforms Market Concentration Ratio (CR5 and HHI)
3.2 Customer Success Platforms Key Players Head office and Area Served
3.3 Key Players Customer Success Platforms Product/Solution/Service
3.4 Date of Enter into Customer Success Platforms Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Success Platforms Market Size by Type (2014-2019)
4.2 Global Customer Success Platforms Market Size by Application (2014-2019)

5 North America
5.1 North America Customer Success Platforms Market Size (2014-2019)
5.2 Customer Success Platforms Key Players in North America
5.3 North America Customer Success Platforms Market Size by Type
5.4 North America Customer Success Platforms Market Size by Application

6 Europe
6.1 Europe Customer Success Platforms Market Size (2014-2019)
6.2 Customer Success Platforms Key Players in Europe
6.3 Europe Customer Success Platforms Market Size by Type
6.4 Europe Customer Success Platforms Market Size by Application

7 China
7.1 China Customer Success Platforms Market Size (2014-2019)
7.2 Customer Success Platforms Key Players in China
7.3 China Customer Success Platforms Market Size by Type
7.4 China Customer Success Platforms Market Size by Application

8 Japan
8.1 Japan Customer Success Platforms Market Size (2014-2019)
8.2 Customer Success Platforms Key Players in Japan
8.3 Japan Customer Success Platforms Market Size by Type
8.4 Japan Customer Success Platforms Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Success Platforms Market Size (2014-2019)
9.2 Customer Success Platforms Key Players in Southeast Asia
9.3 Southeast Asia Customer Success Platforms Market Size by Type
9.4 Southeast Asia Customer Success Platforms Market Size by Application

10 India
10.1 India Customer Success Platforms Market Size (2014-2019)
10.2 Customer Success Platforms Key Players in India
10.3 India Customer Success Platforms Market Size by Type
10.4 India Customer Success Platforms Market Size by Application

11 Central & South America
11.1 Central & South America Customer Success Platforms Market Size (2014-2019)
11.2 Customer Success Platforms Key Players in Central & South America
11.3 Central & South America Customer Success Platforms Market Size by Type
11.4 Central & South America Customer Success Platforms Market Size by Application

12 International Players Profiles
12.1 Gainsight
12.1.1 Gainsight Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Success Platforms Introduction
12.1.4 Gainsight Revenue in Customer Success Platforms Business (2014-2019))
12.1.5 Gainsight Recent Development
12.2 Salesforce
12.2.1 Salesforce Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Success Platforms Introduction
12.2.4 Salesforce Revenue in Customer Success Platforms Business (2014-2019)
12.2.5 Salesforce Recent Development
12.3 Natero
12.3.1 Natero Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Success Platforms Introduction
12.3.4 Natero Revenue in Customer Success Platforms Business (2014-2019)
12.3.5 Natero Recent Development
12.4 Totango
12.4.1 Totango Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Success Platforms Introduction
12.4.4 Totango Revenue in Customer Success Platforms Business (2014-2019)
12.4.5 Totango Recent Development
12.5 Amity
12.5.1 Amity Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Success Platforms Introduction
12.5.4 Amity Revenue in Customer Success Platforms Business (2014-2019)
12.5.5 Amity Recent Development
12.6 Strikedeck
12.6.1 Strikedeck Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Success Platforms Introduction
12.6.4 Strikedeck Revenue in Customer Success Platforms Business (2014-2019)
12.6.5 Strikedeck Recent Development
12.7 ChurnZero
12.7.1 ChurnZero Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Success Platforms Introduction
12.7.4 ChurnZero Revenue in Customer Success Platforms Business (2014-2019)
12.7.5 ChurnZero Recent Development
12.8 Bolstra
12.8.1 Bolstra Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Success Platforms Introduction
12.8.4 Bolstra Revenue in Customer Success Platforms Business (2014-2019)
12.8.5 Bolstra Recent Development
12.9 Planhat
12.9.1 Planhat Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Success Platforms Introduction
12.9.4 Planhat Revenue in Customer Success Platforms Business (2014-2019)
12.9.5 Planhat Recent Development

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Tables and Figures

Table Customer Success Platforms Key Market Segments
Table Key Players Customer Success Platforms Covered
Table Global Customer Success Platforms Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer Solutions Figures
Table Key Players of Solutions
Figuer Services Figures
Table Key Players of Services
Table Global Customer Success Platforms Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Customer Success Platforms Market Share by Application in 2018 & 2025
Figure Sales and Marketing Management Case Studies
Figure CEM Case Studies
Figure Risk and Compliance Management Case Studies
Figure Customer Success Platforms Report Years Considered
Figure Global Customer Success Platforms Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Customer Success Platforms Market Size by Regions 2019-2025 (Million US$)
Table Global Customer Success Platforms Market Size by Regions 2019-2025 (Million US$)
Table Global Customer Success Platforms Market Share by Regions 2014-2019
Figure Global Customer Success Platforms Market Share by Regions 2014-2019
Figure Global Customer Success Platforms Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Customer Success Platforms Revenue by by Players (2014-2019) (Million US$)
Table Global Customer Success Platforms Market Share by by Players (2014-2019)
Figure Global Customer Success Platforms Market Share by by Players in 2018
Table Global Customer Success Platforms by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Customer Success Platforms Product/Solution/Service
Table Date of Enter into Customer Success Platforms Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Customer Success Platforms Market Size by Type (2014-2019) (Million US$)
Table Global Customer Success Platforms Market Size Share by Type (2014-2019)
Figure Global Customer Success Platforms Market Size Market Share by Type (2014-2019)
Table Global Customer Success Platforms Market Size by Application (2014-2019) (Million US$)
Table Global Customer Success Platforms Market Size Share by Application (2014-2019)
Figure Global Customer Success Platforms Market Size Market Share by Application (2014-2019)
Figure Global Customer Success Platforms Revenue Market Share by Application in 2018
Figure North America Customer Success Platforms Market Size 2014-2019 (Million US$)
Table North America Key Players Customer Success Platforms Revenue (2018-2019) (Million US$)
Table North America Key Players Customer Success Platforms Market Share (2018-2019)
Table North America Customer Success Platforms Market Size by Type 2014-2019 (Million US$)
Table North America Customer Success Platforms Market Share by Type 2014-2019
Table North America Customer Success Platforms Market Size by Application 2014-2019 (Million US$)
Table North America Customer Success Platforms Market Share by Application 2014-2019
Figure Europe Customer Success Platforms Market Size 2014-2019 (Million US$)
Table Europe Key Players Customer Success Platforms Revenue (2018-2019) (Million US$)
Table Europe Key Players Customer Success Platforms Market Share (2018-2019)
Table Europe Customer Success Platforms Market Size by Type 2014-2019 (Million US$)
Table Europe Customer Success Platforms Market Share by Type 2014-2019
Table Europe Customer Success Platforms Market Size by Application 2014-2019 (Million US$)
Table Europe Customer Success Platforms Market Share by Application 2014-2019
Figure China Customer Success Platforms Market Size 2014-2019 (Million US$)
Table China Key Players Customer Success Platforms Revenue (2018-2019) (Million US$)
Table China Key Players Customer Success Platforms Market Share (2018-2019)
Table China Customer Success Platforms Market Size by Type 2014-2019 (Million US$)
Table China Customer Success Platforms Market Share by Type 2014-2019
Table China Customer Success Platforms Market Size by Application 2014-2019 (Million US$)
Table China Customer Success Platforms Market Share by Application 2014-2019
Figure Japan Customer Success Platforms Market Size 2014-2019 (Million US$)
Table Japan Key Players Customer Success Platforms Revenue (2018-2019) (Million US$)
Table Japan Key Players Customer Success Platforms Market Share (2018-2019)
Table Japan Customer Success Platforms Market Size by Type 2014-2019 (Million US$)
Table Japan Customer Success Platforms Market Share by Type 2014-2019
Table Japan Customer Success Platforms Market Size by Application 2014-2019 (Million US$)
Table Japan Customer Success Platforms Market Share by Application 2014-2019
Figure Southeast Asia Customer Success Platforms Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Customer Success Platforms Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Customer Success Platforms Market Share (2018-2019)
Table Southeast Asia Customer Success Platforms Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Customer Success Platforms Market Share by Type 2014-2019
Table Southeast Asia Customer Success Platforms Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Customer Success Platforms Market Share by Application 2014-2019
Figure India Customer Success Platforms Market Size 2014-2019 (Million US$)
Table India Key Players Customer Success Platforms Revenue (2018-2019) (Million US$)
Table India Key Players Customer Success Platforms Market Share (2018-2019)
Table India Customer Success Platforms Market Size by Type 2014-2019 (Million US$)
Table India Customer Success Platforms Market Share by Type 2014-2019
Table India Customer Success Platforms Market Size by Application 2014-2019 (Million US$)
Table India Customer Success Platforms Market Share by Application 2014-2019
Figure Central & South America Customer Success Platforms Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Customer Success Platforms Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Customer Success Platforms Market Share (2018-2019)
Table Central & South America Customer Success Platforms Market Size by Type 2014-2019 (Million US$)
Table Central & South America Customer Success Platforms Market Share by Type 2014-2019
Table Central & South America Customer Success Platforms Market Size by Application 2014-2019 (Million US$)
Table Central & South America Customer Success Platforms Market Share by Application 2014-2019
Table Gainsight Company Details
Table Gainsight Revenue in Customer Success Platforms Business 2014-2019 (Million US$)
Figure Gainsight Revenue Growth Rate in Customer Success Platforms Business (2014-2019)
Table Gainsight Recent Development
Table Salesforce Company Details
Table Salesforce Revenue in Customer Success Platforms Business 2014-2019 (Million US$)
Figure Salesforce Revenue Growth Rate in Customer Success Platforms Business (2014-2019)
Table Salesforce Recent Development
Table Natero Company Details
Table Natero Revenue in Customer Success Platforms Business 2014-2019 (Million US$)
Figure Natero Revenue Growth Rate in Customer Success Platforms Business (2014-2019)
Table Natero Recent Development
Table Totango Company Details
Table Totango Revenue in Customer Success Platforms Business 2014-2019 (Million US$)
Figure Totango Revenue Growth Rate in Customer Success Platforms Business (2014-2019)
Table Totango Recent Development
Table Amity Company Details
Table Amity Revenue in Customer Success Platforms Business 2014-2019 (Million US$)
Figure Amity Revenue Growth Rate in Customer Success Platforms Business (2014-2019)
Table Amity Recent Development
Table Strikedeck Company Details
Table Strikedeck Revenue in Customer Success Platforms Business 2014-2019 (Million US$)
Figure Strikedeck Revenue Growth Rate in Customer Success Platforms Business (2014-2019)
Table Strikedeck Recent Development
Table ChurnZero Company Details
Table ChurnZero Revenue in Customer Success Platforms Business 2014-2019 (Million US$)
Figure ChurnZero Revenue Growth Rate in Customer Success Platforms Business (2014-2019)
Table ChurnZero Recent Development
Table Bolstra Company Details
Table Bolstra Revenue in Customer Success Platforms Business 2014-2019 (Million US$)
Figure Bolstra Revenue Growth Rate in Customer Success Platforms Business (2014-2019)
Table Bolstra Recent Development
Table Planhat Company Details
Table Planhat Revenue in Customer Success Platforms Business 2014-2019 (Million US$)
Figure Planhat Revenue Growth Rate in Customer Success Platforms Business (2014-2019)
Table Planhat Recent Development
Table Global Customer Success Platforms Market Size by Regions (Million US$) 2019-2025
Figure Global Customer Success Platforms Market Size Share by Regions (2019-2025)
Figure Global Customer Success Platforms Market Size Share by Regions in 2025
Figure North America Customer Success Platforms Market Size Forecast (2019-2025)(Million USD)
Figure Europe Customer Success Platforms Market Size Forecast (2019-2025)(Million USD)
Figure China Customer Success Platforms Market Size Forecast (2019-2025)(Million USD)
Figure Japan Customer Success Platforms Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Customer Success Platforms Market Size Forecast (2019-2025)(Million USD)
Figure India Customer Success Platforms Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Customer Success Platforms Market Size Forecast (2019-2025)(Million USD)
Table Global Customer Success Platforms Market Size by Product (2019-2025) (Million US$)
Figure Global Customer Success Platforms Market Size by Product (2019-2025)
Figure Global Customer Success Platforms Market Size by Product in 2025
Table Global Customer Success Platforms Market Size by Application (2019-2025) (Million US$)
Figure Global Customer Success Platforms Market Size by Application (2019-2025)
Figure Global Customer Success Platforms Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.

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