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Global Customer Journey Mapping Tools Market Research Report 2022

Published on: Jul 2022 | From USD $2900 | Published By: QY RESEARCH | Number Of Pages: 90

Customer Journey Mapping Tools market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Customer Journey Mapping Tools market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.
Segment by Type
Cloud Based
On-Premises
Segment by Application
Small Businesses
Midsized Businesses
Large Businesses
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
By Company
Microsoft
Gliffy
Canvanizer
Xmind
OmniGraffle
Smaply
Touchpoint
IBM
Smartlook
UXPressia
Piwik PRO
Custellence

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Mapping Tools Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Cloud Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Customer Journey Mapping Tools Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Small Businesses
1.3.3 Midsized Businesses
1.3.4 Large Businesses
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Mapping Tools Market Perspective (2017-2028)
2.2 Customer Journey Mapping Tools Growth Trends by Region
2.2.1 Customer Journey Mapping Tools Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Journey Mapping Tools Historic Market Size by Region (2017-2022)
2.2.3 Customer Journey Mapping Tools Forecasted Market Size by Region (2023-2028)
2.3 Customer Journey Mapping Tools Market Dynamics
2.3.1 Customer Journey Mapping Tools Industry Trends
2.3.2 Customer Journey Mapping Tools Market Drivers
2.3.3 Customer Journey Mapping Tools Market Challenges
2.3.4 Customer Journey Mapping Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Mapping Tools Players by Revenue
3.1.1 Global Top Customer Journey Mapping Tools Players by Revenue (2017-2022)
3.1.2 Global Customer Journey Mapping Tools Revenue Market Share by Players (2017-2022)
3.2 Global Customer Journey Mapping Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Journey Mapping Tools Revenue
3.4 Global Customer Journey Mapping Tools Market Concentration Ratio
3.4.1 Global Customer Journey Mapping Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Mapping Tools Revenue in 2021
3.5 Customer Journey Mapping Tools Key Players Head office and Area Served
3.6 Key Players Customer Journey Mapping Tools Product Solution and Service
3.7 Date of Enter into Customer Journey Mapping Tools Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Mapping Tools Breakdown Data by Type
4.1 Global Customer Journey Mapping Tools Historic Market Size by Type (2017-2022)
4.2 Global Customer Journey Mapping Tools Forecasted Market Size by Type (2023-2028)
5 Customer Journey Mapping Tools Breakdown Data by Application
5.1 Global Customer Journey Mapping Tools Historic Market Size by Application (2017-2022)
5.2 Global Customer Journey Mapping Tools Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Journey Mapping Tools Market Size (2017-2028)
6.2 North America Customer Journey Mapping Tools Market Size by Country (2017-2022)
6.3 North America Customer Journey Mapping Tools Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Journey Mapping Tools Market Size (2017-2028)
7.2 Europe Customer Journey Mapping Tools Market Size by Country (2017-2022)
7.3 Europe Customer Journey Mapping Tools Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Mapping Tools Market Size (2017-2028)
8.2 Asia-Pacific Customer Journey Mapping Tools Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Journey Mapping Tools Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Journey Mapping Tools Market Size (2017-2028)
9.2 Latin America Customer Journey Mapping Tools Market Size by Country (2017-2022)
9.3 Latin America Customer Journey Mapping Tools Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Mapping Tools Market Size (2017-2028)
10.2 Middle East & Africa Customer Journey Mapping Tools Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Journey Mapping Tools Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Microsoft
11.1.1 Microsoft Company Detail
11.1.2 Microsoft Business Overview
11.1.3 Microsoft Customer Journey Mapping Tools Introduction
11.1.4 Microsoft Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.1.5 Microsoft Recent Development
11.2 Gliffy
11.2.1 Gliffy Company Detail
11.2.2 Gliffy Business Overview
11.2.3 Gliffy Customer Journey Mapping Tools Introduction
11.2.4 Gliffy Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.2.5 Gliffy Recent Development
11.3 Canvanizer
11.3.1 Canvanizer Company Detail
11.3.2 Canvanizer Business Overview
11.3.3 Canvanizer Customer Journey Mapping Tools Introduction
11.3.4 Canvanizer Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.3.5 Canvanizer Recent Development
11.4 Xmind
11.4.1 Xmind Company Detail
11.4.2 Xmind Business Overview
11.4.3 Xmind Customer Journey Mapping Tools Introduction
11.4.4 Xmind Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.4.5 Xmind Recent Development
11.5 OmniGraffle
11.5.1 OmniGraffle Company Detail
11.5.2 OmniGraffle Business Overview
11.5.3 OmniGraffle Customer Journey Mapping Tools Introduction
11.5.4 OmniGraffle Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.5.5 OmniGraffle Recent Development
11.6 Smaply
11.6.1 Smaply Company Detail
11.6.2 Smaply Business Overview
11.6.3 Smaply Customer Journey Mapping Tools Introduction
11.6.4 Smaply Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.6.5 Smaply Recent Development
11.7 Touchpoint
11.7.1 Touchpoint Company Detail
11.7.2 Touchpoint Business Overview
11.7.3 Touchpoint Customer Journey Mapping Tools Introduction
11.7.4 Touchpoint Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.7.5 Touchpoint Recent Development
11.8 IBM
11.8.1 IBM Company Detail
11.8.2 IBM Business Overview
11.8.3 IBM Customer Journey Mapping Tools Introduction
11.8.4 IBM Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.8.5 IBM Recent Development
11.9 Smartlook
11.9.1 Smartlook Company Detail
11.9.2 Smartlook Business Overview
11.9.3 Smartlook Customer Journey Mapping Tools Introduction
11.9.4 Smartlook Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.9.5 Smartlook Recent Development
11.10 UXPressia
11.10.1 UXPressia Company Detail
11.10.2 UXPressia Business Overview
11.10.3 UXPressia Customer Journey Mapping Tools Introduction
11.10.4 UXPressia Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.10.5 UXPressia Recent Development
11.11 Piwik PRO
11.11.1 Piwik PRO Company Detail
11.11.2 Piwik PRO Business Overview
11.11.3 Piwik PRO Customer Journey Mapping Tools Introduction
11.11.4 Piwik PRO Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.11.5 Piwik PRO Recent Development
11.12 Custellence
11.12.1 Custellence Company Detail
11.12.2 Custellence Business Overview
11.12.3 Custellence Customer Journey Mapping Tools Introduction
11.12.4 Custellence Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.12.5 Custellence Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables
Table 1. Global Customer Journey Mapping Tools Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Cloud Based
Table 3. Key Players of On-Premises
Table 4. Global Customer Journey Mapping Tools Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 5. Global Customer Journey Mapping Tools Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Customer Journey Mapping Tools Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Customer Journey Mapping Tools Market Share by Region (2017-2022)
Table 8. Global Customer Journey Mapping Tools Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Customer Journey Mapping Tools Market Share by Region (2023-2028)
Table 10. Customer Journey Mapping Tools Market Trends
Table 11. Customer Journey Mapping Tools Market Drivers
Table 12. Customer Journey Mapping Tools Market Challenges
Table 13. Customer Journey Mapping Tools Market Restraints
Table 14. Global Customer Journey Mapping Tools Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Customer Journey Mapping Tools Market Share by Players (2017-2022)
Table 16. Global Top Customer Journey Mapping Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Mapping Tools as of 2021)
Table 17. Ranking of Global Top Customer Journey Mapping Tools Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Customer Journey Mapping Tools Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Customer Journey Mapping Tools Product Solution and Service
Table 21. Date of Enter into Customer Journey Mapping Tools Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Journey Mapping Tools Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Customer Journey Mapping Tools Revenue Market Share by Type (2017-2022)
Table 25. Global Customer Journey Mapping Tools Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Customer Journey Mapping Tools Revenue Market Share by Type (2023-2028)
Table 27. Global Customer Journey Mapping Tools Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Customer Journey Mapping Tools Revenue Market Share by Application (2017-2022)
Table 29. Global Customer Journey Mapping Tools Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Customer Journey Mapping Tools Revenue Market Share by Application (2023-2028)
Table 31. North America Customer Journey Mapping Tools Market Size by Country (2017-2022) & (US$ Million)
Table 32. North America Customer Journey Mapping Tools Market Size by Country (2023-2028) & (US$ Million)
Table 33. Europe Customer Journey Mapping Tools Market Size by Country (2017-2022) & (US$ Million)
Table 34. Europe Customer Journey Mapping Tools Market Size by Country (2023-2028) & (US$ Million)
Table 35. Asia-Pacific Customer Journey Mapping Tools Market Size by Region (2017-2022) & (US$ Million)
Table 36. Asia-Pacific Customer Journey Mapping Tools Market Size by Region (2023-2028) & (US$ Million)
Table 37. Latin America Customer Journey Mapping Tools Market Size by Country (2017-2022) & (US$ Million)
Table 38. Latin America Customer Journey Mapping Tools Market Size by Country (2023-2028) & (US$ Million)
Table 39. Middle East & Africa Customer Journey Mapping Tools Market Size by Country (2017-2022) & (US$ Million)
Table 40. Middle East & Africa Customer Journey Mapping Tools Market Size by Country (2023-2028) & (US$ Million)
Table 41. Microsoft Company Detail
Table 42. Microsoft Business Overview
Table 43. Microsoft Customer Journey Mapping Tools Product
Table 44. Microsoft Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 45. Microsoft Recent Development
Table 46. Gliffy Company Detail
Table 47. Gliffy Business Overview
Table 48. Gliffy Customer Journey Mapping Tools Product
Table 49. Gliffy Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 50. Gliffy Recent Development
Table 51. Canvanizer Company Detail
Table 52. Canvanizer Business Overview
Table 53. Canvanizer Customer Journey Mapping Tools Product
Table 54. Canvanizer Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 55. Canvanizer Recent Development
Table 56. Xmind Company Detail
Table 57. Xmind Business Overview
Table 58. Xmind Customer Journey Mapping Tools Product
Table 59. Xmind Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 60. Xmind Recent Development
Table 61. OmniGraffle Company Detail
Table 62. OmniGraffle Business Overview
Table 63. OmniGraffle Customer Journey Mapping Tools Product
Table 64. OmniGraffle Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 65. OmniGraffle Recent Development
Table 66. Smaply Company Detail
Table 67. Smaply Business Overview
Table 68. Smaply Customer Journey Mapping Tools Product
Table 69. Smaply Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 70. Smaply Recent Development
Table 71. Touchpoint Company Detail
Table 72. Touchpoint Business Overview
Table 73. Touchpoint Customer Journey Mapping Tools Product
Table 74. Touchpoint Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 75. Touchpoint Recent Development
Table 76. IBM Company Detail
Table 77. IBM Business Overview
Table 78. IBM Customer Journey Mapping Tools Product
Table 79. IBM Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 80. IBM Recent Development
Table 81. Smartlook Company Detail
Table 82. Smartlook Business Overview
Table 83. Smartlook Customer Journey Mapping Tools Product
Table 84. Smartlook Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 85. Smartlook Recent Development
Table 86. UXPressia Company Detail
Table 87. UXPressia Business Overview
Table 88. UXPressia Customer Journey Mapping Tools Product
Table 89. UXPressia Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 90. UXPressia Recent Development
Table 91. Piwik PRO Company Detail
Table 92. Piwik PRO Business Overview
Table 93. Piwik PRO Customer Journey Mapping ToolsProduct
Table 94. Piwik PRO Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 95. Piwik PRO Recent Development
Table 96. Custellence Company Detail
Table 97. Custellence Business Overview
Table 98. Custellence Customer Journey Mapping ToolsProduct
Table 99. Custellence Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 100. Custellence Recent Development
Table 101. Research Programs/Design for This Report
Table 102. Key Data Information from Secondary Sources
Table 103. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Journey Mapping Tools Market Share by Type: 2021 VS 2028
Figure 2. Cloud Based Features
Figure 3. On-Premises Features
Figure 4. Global Customer Journey Mapping Tools Market Share by Application in 2021 & 2028
Figure 5. Small Businesses Case Studies
Figure 6. Midsized Businesses Case Studies
Figure 7. Large Businesses Case Studies
Figure 8. Customer Journey Mapping Tools Report Years Considered
Figure 9. Global Customer Journey Mapping Tools Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 10. Global Customer Journey Mapping Tools Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 11. Global Customer Journey Mapping Tools Market Share by Region: 2021 VS 2028
Figure 12. Global Customer Journey Mapping Tools Market Share by Players in 2021
Figure 13. Global Top Customer Journey Mapping Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Mapping Tools as of 2021)
Figure 14. The Top 10 and 5 Players Market Share by Customer Journey Mapping Tools Revenue in 2021
Figure 15. North America Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 16. North America Customer Journey Mapping Tools Market Share by Country (2017-2028)
Figure 17. United States Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 18. Canada Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Europe Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Europe Customer Journey Mapping Tools Market Share by Country (2017-2028)
Figure 21. Germany Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. France Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. U.K. Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Italy Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Russia Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Nordic Countries Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Asia-Pacific Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Asia-Pacific Customer Journey Mapping Tools Market Share by Region (2017-2028)
Figure 29. China Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Japan Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. South Korea Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Southeast Asia Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. India Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Australia Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Latin America Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Latin America Customer Journey Mapping Tools Market Share by Country (2017-2028)
Figure 37. Mexico Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Brazil Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Middle East & Africa Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Middle East & Africa Customer Journey Mapping Tools Market Share by Country (2017-2028)
Figure 41. Turkey Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Saudi Arabia Customer Journey Mapping Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Microsoft Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 44. Gliffy Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 45. Canvanizer Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 46. Xmind Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 47. OmniGraffle Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 48. Smaply Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 49. Touchpoint Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 50. IBM Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 51. Smartlook Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 52. UXPressia Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 53. Piwik PRO Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 54. Custellence Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 55. Bottom-up and Top-down Approaches for This Report
Figure 56. Data Triangulation
Figure 57. Key Executives Interviewed

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.

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