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Global And Japan Interactive Voice Response Market Size, Status And Forecast 2020-2026

Published on: Sep 2020 | From USD $3900 | Published By: QY RESEARCH | Number Of Pages: 97

Global Interactive Voice Response Scope and Market Size
Interactive Voice Response market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Interactive Voice Response market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

Market segment by Type, the product can be split into
Speech Based
Touch-tone Based

Market segment by Application, split into
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics

Based on regional and country-level analysis, the Interactive Voice Response market has been segmented as follows:
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia-Pacific
Latin America
Mexico
Brazil
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of Middle East & Africa

In the competitive analysis section of the report, leading as well as prominent players of the global Interactive Voice Response market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
The key players covered in this study
inContact Inc.
Nuance Communications, Inc.
Genesys Telecommunication Laboratories, Inc.
AT&T Inc.
Avaya Inc.
Aspect Software Parent, Inc.
Verizon Communications Inc.
Five9, Inc.
Cisco Systems, Inc.
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Interactive Voice Response Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Speech Based
1.2.3 Touch-tone Based
1.3 Market by Application
1.3.1 Global Interactive Voice Response Market Share by Application: 2020 VS 2026
1.3.2 BFSI
1.3.3 Travel and Hospitality
1.3.4 Pharma and Healthcare
1.3.5 Telecommunications
1.3.6 Government and Public Sector
1.3.7 Transportation and Logistics
1.4 Study Objectives
1.5 Years Considered

2 Global Growth Trends
2.1 Global Interactive Voice Response Market Perspective (2015-2026)
2.2 Global Interactive Voice Response Growth Trends by Regions
2.2.1 Interactive Voice Response Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Interactive Voice Response Historic Market Share by Regions (2015-2020)
2.2.3 Interactive Voice Response Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints

3 Competition Landscape by Key Players
3.1 Global Top Interactive Voice Response Players by Market Size
3.1.1 Global Top Interactive Voice Response Players by Revenue (2015-2020)
3.1.2 Global Interactive Voice Response Revenue Market Share by Players (2015-2020)
3.2 Global Interactive Voice Response Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Interactive Voice Response Revenue
3.4 Global Interactive Voice Response Market Concentration Ratio
3.4.1 Global Interactive Voice Response Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Interactive Voice Response Revenue in 2019
3.5 Key Players Interactive Voice Response Area Served
3.6 Key Players Interactive Voice Response Product Solution and Service
3.7 Date of Enter into Interactive Voice Response Market
3.8 Mergers & Acquisitions, Expansion Plans

4 Interactive Voice Response Breakdown Data by Type (2015-2026)
4.1 Global Interactive Voice Response Historic Market Size by Type (2015-2020)
4.2 Global Interactive Voice Response Forecasted Market Size by Type (2021-2026)

5 Interactive Voice Response Breakdown Data by Application (2015-2026)
5.1 Global Interactive Voice Response Historic Market Size by Application (2015-2020)
5.2 Global Interactive Voice Response Forecasted Market Size by Application (2021-2026)

6 North America
6.1 North America Interactive Voice Response Market Size (2015-2026)
6.2 North America Interactive Voice Response Market Size by Type (2015-2020)
6.3 North America Interactive Voice Response Market Size by Application (2015-2020)
6.4 North America Interactive Voice Response Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada

7 Europe
7.1 Europe Interactive Voice Response Market Size (2015-2026)
7.2 Europe Interactive Voice Response Market Size by Type (2015-2020)
7.3 Europe Interactive Voice Response Market Size by Application (2015-2020)
7.4 Europe Interactive Voice Response Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe

8 China
8.1 China Interactive Voice Response Market Size (2015-2026)
8.2 China Interactive Voice Response Market Size by Type (2015-2020)
8.3 China Interactive Voice Response Market Size by Application (2015-2020)
8.4 China Interactive Voice Response Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific

9 Japan
9.1 Japan Interactive Voice Response Market Size (2015-2026)
9.2 Japan Interactive Voice Response Market Size by Type (2015-2020)
9.3 Japan Interactive Voice Response Market Size by Application (2015-2020)
9.4 Japan Interactive Voice Response Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil

10 Southeast Asia
10.1 Southeast Asia Interactive Voice Response Market Size (2015-2026)
10.2 Southeast Asia Interactive Voice Response Market Size by Type (2015-2020)
10.3 Southeast Asia Interactive Voice Response Market Size by Application (2015-2020)
10.4 Southeast Asia Interactive Voice Response Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa

11 Key Players Profiles
11.1 inContact Inc.
11.1.1 inContact Inc. Company Details
11.1.2 inContact Inc. Business Overview
11.1.3 inContact Inc. Interactive Voice Response Introduction
11.1.4 inContact Inc. Revenue in Interactive Voice Response Business (2015-2020))
11.1.5 inContact Inc. Recent Development
11.2 Nuance Communications, Inc.
11.2.1 Nuance Communications, Inc. Company Details
11.2.2 Nuance Communications, Inc. Business Overview
11.2.3 Nuance Communications, Inc. Interactive Voice Response Introduction
11.2.4 Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2015-2020)
11.2.5 Nuance Communications, Inc. Recent Development
11.3 Genesys Telecommunication Laboratories, Inc.
11.3.1 Genesys Telecommunication Laboratories, Inc. Company Details
11.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview
11.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Introduction
11.3.4 Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2015-2020)
11.3.5 Genesys Telecommunication Laboratories, Inc. Recent Development
11.4 AT&T Inc.
11.4.1 AT&T Inc. Company Details
11.4.2 AT&T Inc. Business Overview
11.4.3 AT&T Inc. Interactive Voice Response Introduction
11.4.4 AT&T Inc. Revenue in Interactive Voice Response Business (2015-2020)
11.4.5 AT&T Inc. Recent Development
11.5 Avaya Inc.
11.5.1 Avaya Inc. Company Details
11.5.2 Avaya Inc. Business Overview
11.5.3 Avaya Inc. Interactive Voice Response Introduction
11.5.4 Avaya Inc. Revenue in Interactive Voice Response Business (2015-2020)
11.5.5 Avaya Inc. Recent Development
11.6 Aspect Software Parent, Inc.
11.6.1 Aspect Software Parent, Inc. Company Details
11.6.2 Aspect Software Parent, Inc. Business Overview
11.6.3 Aspect Software Parent, Inc. Interactive Voice Response Introduction
11.6.4 Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2015-2020)
11.6.5 Aspect Software Parent, Inc. Recent Development
11.7 Verizon Communications Inc.
11.7.1 Verizon Communications Inc. Company Details
11.7.2 Verizon Communications Inc. Business Overview
11.7.3 Verizon Communications Inc. Interactive Voice Response Introduction
11.7.4 Verizon Communications Inc. Revenue in Interactive Voice Response Business (2015-2020)
11.7.5 Verizon Communications Inc. Recent Development
11.8 Five9, Inc.
11.8.1 Five9, Inc. Company Details
11.8.2 Five9, Inc. Business Overview
11.8.3 Five9, Inc. Interactive Voice Response Introduction
11.8.4 Five9, Inc. Revenue in Interactive Voice Response Business (2015-2020)
11.8.5 Five9, Inc. Recent Development
11.9 Cisco Systems, Inc.
11.9.1 Cisco Systems, Inc. Company Details
11.9.2 Cisco Systems, Inc. Business Overview
11.9.3 Cisco Systems, Inc. Interactive Voice Response Introduction
11.9.4 Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2015-2020)
11.9.5 Cisco Systems, Inc. Recent Development
11.10 Convergys Corporation
11.10.1 Convergys Corporation Company Details
11.10.2 Convergys Corporation Business Overview
11.10.3 Convergys Corporation Interactive Voice Response Introduction
11.10.4 Convergys Corporation Revenue in Interactive Voice Response Business (2015-2020)
11.10.5 Convergys Corporation Recent Development
11.11 West Corporation
10.11.1 West Corporation Company Details
10.11.2 West Corporation Business Overview
10.11.3 West Corporation Interactive Voice Response Introduction
10.11.4 West Corporation Revenue in Interactive Voice Response Business (2015-2020)
10.11.5 West Corporation Recent Development
11.12 IVR Lab
10.12.1 IVR Lab Company Details
10.12.2 IVR Lab Business Overview
10.12.3 IVR Lab Interactive Voice Response Introduction
10.12.4 IVR Lab Revenue in Interactive Voice Response Business (2015-2020)
10.12.5 IVR Lab Recent Development
11.13 NewVoiceMedia
10.13.1 NewVoiceMedia Company Details
10.13.2 NewVoiceMedia Business Overview
10.13.3 NewVoiceMedia Interactive Voice Response Introduction
10.13.4 NewVoiceMedia Revenue in Interactive Voice Response Business (2015-2020)
10.13.5 NewVoiceMedia Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables
Table 1. Global Interactive Voice Response Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Speech Based
Table 4. Key Players of Touch-tone Based
Table 5. Global Interactive Voice Response Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 6. Global Interactive Voice Response Market Size by Regions (US$ Million): 2020 VS 2026
Table 7. Global Interactive Voice Response Market Size by Regions (2015-2020) (US$ Million)
Table 8. Global Interactive Voice Response Market Share by Regions (2015-2020)
Table 9. Global Interactive Voice Response Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 10. Global Interactive Voice Response Market Share by Regions (2021-2026)
Table 11. Interactive Voice Response Market Market Trends
Table 12. Interactive Voice Response Market Drivers
Table 13. Interactive Voice Response Market Challenges
Table 14. Interactive Voice Response Market Restraints
Table 15. Global Interactive Voice Response Revenue by Players (2015-2020) (US$ Million)
Table 16. Global Interactive Voice Response Market Share by Players (2015-2020)
Table 17. Global Top Interactive Voice Response Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response as of 2019)
Table 18. Global Interactive Voice Response by Players Market Concentration Ratio (CR5 and HHI)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Interactive Voice Response Product Solution and Service
Table 21. Mergers & Acquisitions, Expansion Plans
Table 22. Global Interactive Voice Response Market Size by Type (2015-2020) (US$ Million)
Table 23. Global Interactive Voice Response Market Size Share by Type (2015-2020)
Table 24. Global Interactive Voice Response Revenue Market Share by Type (2021-2026)
Table 25. Global Interactive Voice Response Market Size Share by Application (2015-2020)
Table 26. Global Interactive Voice Response Market Size by Application (2015-2020) (US$ Million)
Table 27. Global Interactive Voice Response Market Size Share by Application (2021-2026)
Table 28. North America Interactive Voice Response Market Size by Type (2015-2020) (US$ Million)
Table 29. North America Interactive Voice Response Market Share by Type (2015-2020)
Table 30. North America Interactive Voice Response Market Size by Application (2015-2020) (US$ Million)
Table 31. North America Interactive Voice Response Market Share by Application (2015-2020)
Table 32. North America Interactive Voice Response Market Size by Country (US$ Million) (2015-2020)
Table 33. North America Interactive Voice Response Market Share by Country (2015-2020)
Table 34. Europe Interactive Voice Response Market Size by Type (2015-2020) (US$ Million)
Table 35. Europe Interactive Voice Response Market Share by Type (2015-2020)
Table 36. Europe Interactive Voice Response Market Size by Application (2015-2020) (US$ Million)
Table 37. Europe Interactive Voice Response Market Share by Application (2015-2020)
Table 38. Europe Interactive Voice Response Market Size by Country (US$ Million) (2015-2020)
Table 39. Europe Interactive Voice Response Market Share by Country (2015-2020)
Table 40. China Interactive Voice Response Market Size by Type (2015-2020) (US$ Million)
Table 41. China Interactive Voice Response Market Share by Type (2015-2020)
Table 42. China Interactive Voice Response Market Size by Application (2015-2020) (US$ Million)
Table 43. China Interactive Voice Response Market Share by Application (2015-2020)
Table 44. China Interactive Voice Response Market Size by Region (US$ Million) (2015-2020)
Table 45. China Interactive Voice Response Market Share by Region (2015-2020)
Table 46. Japan Interactive Voice Response Market Size by Type (2015-2020) (US$ Million)
Table 47. Japan Interactive Voice Response Market Share by Type (2015-2020)
Table 48. Japan Interactive Voice Response Market Size by Application (2015-2020) (US$ Million)
Table 49. Japan Interactive Voice Response Market Share by Application (2015-2020)
Table 50. Japan Interactive Voice Response Market Size by Country (US$ Million) (2015-2020)
Table 51. Japan Interactive Voice Response Market Share by Country (2015-2020)
Table 52. Southeast Asia Interactive Voice Response Market Size by Type (2015-2020) (US$ Million)
Table 53. Southeast Asia Interactive Voice Response Market Share by Type (2015-2020)
Table 54. Southeast Asia Interactive Voice Response Market Size by Application (2015-2020) (US$ Million)
Table 55. Southeast Asia Interactive Voice Response Market Share by Application (2015-2020)
Table 56. Southeast Asia Interactive Voice Response Market Size by Country (US$ Million) (2015-2020)
Table 57. Southeast Asia Interactive Voice Response Market Share by Country (2015-2020)
Table 58. inContact Inc. Company Details
Table 59. inContact Inc. Business Overview
Table 60. inContact Inc. Product
Table 61. inContact Inc. Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 62. inContact Inc. Recent Development
Table 63. Nuance Communications, Inc. Company Details
Table 64. Nuance Communications, Inc. Business Overview
Table 65. Nuance Communications, Inc. Product
Table 66. Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 67. Nuance Communications, Inc. Recent Development
Table 68. Genesys Telecommunication Laboratories, Inc. Company Details
Table 69. Genesys Telecommunication Laboratories, Inc. Business Overview
Table 70. Genesys Telecommunication Laboratories, Inc. Product
Table 71. Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 72. Genesys Telecommunication Laboratories, Inc. Recent Development
Table 73. AT&T Inc. Company Details
Table 74. AT&T Inc. Business Overview
Table 75. AT&T Inc. Product
Table 76. AT&T Inc. Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 77. AT&T Inc. Recent Development
Table 78. Avaya Inc. Company Details
Table 79. Avaya Inc. Business Overview
Table 80. Avaya Inc. Product
Table 81. Avaya Inc. Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 82. Avaya Inc. Recent Development
Table 83. Aspect Software Parent, Inc. Company Details
Table 84. Aspect Software Parent, Inc. Business Overview
Table 85. Aspect Software Parent, Inc. Product
Table 86. Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 87. Aspect Software Parent, Inc. Recent Development
Table 88. Verizon Communications Inc. Company Details
Table 89. Verizon Communications Inc. Business Overview
Table 90. Verizon Communications Inc. Product
Table 91. Verizon Communications Inc. Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 92. Verizon Communications Inc. Recent Development
Table 93. Five9, Inc. Business Overview
Table 94. Five9, Inc. Product
Table 95. Five9, Inc. Company Details
Table 96. Five9, Inc. Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 97. Five9, Inc. Recent Development
Table 98. Cisco Systems, Inc. Company Details
Table 99. Cisco Systems, Inc. Business Overview
Table 100. Cisco Systems, Inc. Product
Table 101. Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 102. Cisco Systems, Inc. Recent Development
Table 103. Convergys Corporation Company Details
Table 104. Convergys Corporation Business Overview
Table 105. Convergys Corporation Product
Table 106. Convergys Corporation Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 107. Convergys Corporation Recent Development
Table 108. West Corporation Company Details
Table 109. West Corporation Business Overview
Table 110. West Corporation Product
Table 111. West Corporation Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 112. West Corporation Recent Development
Table 113. IVR Lab Company Details
Table 114. IVR Lab Business Overview
Table 115. IVR Lab Product
Table 116. IVR Lab Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 117. IVR Lab Recent Development
Table 118. NewVoiceMedia Company Details
Table 119. NewVoiceMedia Business Overview
Table 120. NewVoiceMedia Product
Table 121. NewVoiceMedia Revenue in Interactive Voice Response Business (2015-2020) (US$ Million)
Table 122. NewVoiceMedia Recent Development
Table 123. Research Programs/Design for This Report
Table 124. Key Data Information from Secondary Sources
Table 125. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Interactive Voice Response Market Share by Type: 2020 VS 2026
Figure 2. Speech Based Features
Figure 3. Touch-tone Based Features
Figure 4. Global Interactive Voice Response Market Share by Application: 2020 VS 2026
Figure 5. BFSI Case Studies
Figure 6. Travel and Hospitality Case Studies
Figure 7. Pharma and Healthcare Case Studies
Figure 8. Telecommunications Case Studies
Figure 9. Government and Public Sector Case Studies
Figure 10. Transportation and Logistics Case Studies
Figure 11. Interactive Voice Response Report Years Considered
Figure 12. Global Interactive Voice Response Market Size (US$ Million), YoY Growth 2015-2026
Figure 13. Global Interactive Voice Response Market Share by Regions: 2020 VS 2026
Figure 14. Global Interactive Voice Response Market Share by Regions (2021-2026)
Figure 15. Global Interactive Voice Response Market Share by Players in 2019
Figure 16. Global Top Interactive Voice Response Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response as of 2019
Figure 17. The Top 10 and 5 Players Market Share by Interactive Voice Response Revenue in 2019
Figure 18. North America Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 19. United States Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 20. Canada Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 21. Europe Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. Germany Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. France Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. U.K. Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. Italy Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Russia Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. Nordic Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Rest of Europe Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. Asia-Pacific Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. China Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. Japan Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. South Korea Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. Southeast Asia Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. India Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. Australia Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Rest of Asia-Pacific Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Latin America Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Mexico Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Brazil Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Middle East & Africa Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Turkey Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Saudi Arabia Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. UAE Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. Rest of Middle East & Africa Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 45. inContact Inc. Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 46. Nuance Communications, Inc. Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 47. Genesys Telecommunication Laboratories, Inc. Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 48. AT&T Inc. Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 49. Avaya Inc. Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 50. Aspect Software Parent, Inc. Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 51. Verizon Communications Inc. Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 52. Five9, Inc. Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 53. Cisco Systems, Inc. Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 54. Convergys Corporation Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 55. West Corporation Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 56. IVR Lab Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 57. NewVoiceMedia Revenue Growth Rate in Interactive Voice Response Business (2015-2020)
Figure 58. Bottom-up and Top-down Approaches for This Report
Figure 59. Data Triangulation
Figure 60. Key Executives Interviewed

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.

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