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Global Call Center Outsourcing Market Size, Status And Forecast 2018-2025

Published on: Nov 2018 | From USD $2900 | Published By: QY RESEARCH | Number Of Pages: 94

This report focuses on the global Call Center Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Center Outsourcing development in United States, Europe and China.

In 2017, the global Call Center Outsourcing market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

The key players covered in this study
Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation

Market segment by Type, the product can be split into
Type I
Type II

Market segment by Application, split into
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Telecommunications & IT
Manufacturing

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Call Center Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Call Center Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Call Center Outsourcing are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Call Center Outsourcing Market Size Growth Rate by Type (2013-2025)
1.4.2 Type I
1.4.3 Type II
1.5 Market by Application
1.5.1 Global Call Center Outsourcing Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Retail
1.5.4 Government
1.5.5 IT & Telecommunication
1.5.6 Defense Aerospace & Intelligence
1.5.7 Telecommunications & IT
1.5.8 Manufacturing
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Call Center Outsourcing Market Size
2.2 Call Center Outsourcing Growth Trends by Regions
2.2.1 Call Center Outsourcing Market Size by Regions (2013-2025)
2.2.2 Call Center Outsourcing Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Call Center Outsourcing Market Size by Manufacturers
3.1.1 Global Call Center Outsourcing Revenue by Manufacturers (2013-2018)
3.1.2 Global Call Center Outsourcing Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.2 Call Center Outsourcing Key Players Head office and Area Served
3.3 Key Players Call Center Outsourcing Product/Solution/Service
3.4 Date of Enter into Call Center Outsourcing Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Call Center Outsourcing Market Size by Type (2013-2018)
4.2 Global Call Center Outsourcing Market Size by Application (2013-2018)

5 United States
5.1 United States Call Center Outsourcing Market Size (2013-2018)
5.2 Call Center Outsourcing Key Players in United States
5.3 United States Call Center Outsourcing Market Size by Type
5.4 United States Call Center Outsourcing Market Size by Application

6 Europe
6.1 Europe Call Center Outsourcing Market Size (2013-2018)
6.2 Call Center Outsourcing Key Players in Europe
6.3 Europe Call Center Outsourcing Market Size by Type
6.4 Europe Call Center Outsourcing Market Size by Application

7 China
7.1 China Call Center Outsourcing Market Size (2013-2018)
7.2 Call Center Outsourcing Key Players in China
7.3 China Call Center Outsourcing Market Size by Type
7.4 China Call Center Outsourcing Market Size by Application

8 Japan
8.1 Japan Call Center Outsourcing Market Size (2013-2018)
8.2 Call Center Outsourcing Key Players in Japan
8.3 Japan Call Center Outsourcing Market Size by Type
8.4 Japan Call Center Outsourcing Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Call Center Outsourcing Market Size (2013-2018)
9.2 Call Center Outsourcing Key Players in Southeast Asia
9.3 Southeast Asia Call Center Outsourcing Market Size by Type
9.4 Southeast Asia Call Center Outsourcing Market Size by Application

10 India
10.1 India Call Center Outsourcing Market Size (2013-2018)
10.2 Call Center Outsourcing Key Players in India
10.3 India Call Center Outsourcing Market Size by Type
10.4 India Call Center Outsourcing Market Size by Application

11 Central & South America
11.1 Central & South America Call Center Outsourcing Market Size (2013-2018)
11.2 Call Center Outsourcing Key Players in Central & South America
11.3 Central & South America Call Center Outsourcing Market Size by Type
11.4 Central & South America Call Center Outsourcing Market Size by Application

12 International Players Profiles
12.1 Xerox Corporation
12.1.1 Xerox Corporation Company Details
12.1.2 Company Description and Business Overview
12.1.3 Call Center Outsourcing Introduction
12.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2013-2018)
12.1.5 Xerox Corporation Recent Development
12.2 IBM Global Services
12.2.1 IBM Global Services Company Details
12.2.2 Company Description and Business Overview
12.2.3 Call Center Outsourcing Introduction
12.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2013-2018)
12.2.5 IBM Global Services Recent Development
12.3 CGS
12.3.1 CGS Company Details
12.3.2 Company Description and Business Overview
12.3.3 Call Center Outsourcing Introduction
12.3.4 CGS Revenue in Call Center Outsourcing Business (2013-2018)
12.3.5 CGS Recent Development
12.4 Datamark, Inc.
12.4.1 Datamark, Inc. Company Details
12.4.2 Company Description and Business Overview
12.4.3 Call Center Outsourcing Introduction
12.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2013-2018)
12.4.5 Datamark, Inc. Recent Development
12.5 Infinit Contact
12.5.1 Infinit Contact Company Details
12.5.2 Company Description and Business Overview
12.5.3 Call Center Outsourcing Introduction
12.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2013-2018)
12.5.5 Infinit Contact Recent Development
12.6 Five9
12.6.1 Five9 Company Details
12.6.2 Company Description and Business Overview
12.6.3 Call Center Outsourcing Introduction
12.6.4 Five9 Revenue in Call Center Outsourcing Business (2013-2018)
12.6.5 Five9 Recent Development
12.7 Runway
12.7.1 Runway Company Details
12.7.2 Company Description and Business Overview
12.7.3 Call Center Outsourcing Introduction
12.7.4 Runway Revenue in Call Center Outsourcing Business (2013-2018)
12.7.5 Runway Recent Development
12.8 Invensis
12.8.1 Invensis Company Details
12.8.2 Company Description and Business Overview
12.8.3 Call Center Outsourcing Introduction
12.8.4 Invensis Revenue in Call Center Outsourcing Business (2013-2018)
12.8.5 Invensis Recent Development
12.9 Infinit-O
12.9.1 Infinit-O Company Details
12.9.2 Company Description and Business Overview
12.9.3 Call Center Outsourcing Introduction
12.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2013-2018)
12.9.5 Infinit-O Recent Development
12.10 PSI
12.10.1 PSI Company Details
12.10.2 Company Description and Business Overview
12.10.3 Call Center Outsourcing Introduction
12.10.4 PSI Revenue in Call Center Outsourcing Business (2013-2018)
12.10.5 PSI Recent Development
12.11 Sitel Worldwide Corporation

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Tables and Figures

Table Call Center Outsourcing Key Market Segments
Table Key Players Call Center Outsourcing Covered
Table Global Call Center Outsourcing Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Call Center Outsourcing Market Size Market Share by Type 2013-2025
Figure Type I Figures
Table Key Players of Type I
Figure Type II Figures
Table Key Players of Type II
Table Global Call Center Outsourcing Market Size Growth by Application 2013-2025 (Million US$)
Figure BFSI Case Studies
Figure Retail Case Studies
Figure Government Case Studies
Figure IT & Telecommunication Case Studies
Figure Defense Aerospace & Intelligence Case Studies
Figure Telecommunications & IT Case Studies
Figure Manufacturing Case Studies
Figure Call Center Outsourcing Report Years Considered
Table Global Call Center Outsourcing Market Size 2013-2025 (Million US$)
Figure Global Call Center Outsourcing Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Call Center Outsourcing Market Size by Regions 2013-2025 (Million US$)
Table Global Call Center Outsourcing Market Size by Regions 2013-2018 (Million US$)
Table Global Call Center Outsourcing Market Share by Regions 2013-2018
Figure Global Call Center Outsourcing Market Share by Regions 2013-2018
Figure Global Call Center Outsourcing Market Share by Regions 2018
Table Market Top Trends
Table Global Call Center Outsourcing Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Call Center Outsourcing Market Share by Manufacturers (2013-2018)
Figure Global Call Center Outsourcing Market Share by Manufacturers in 2018
Table Global Call Center Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Call Center Outsourcing Product/Solution/Service
Table Date of Enter into Call Center Outsourcing Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
Table Global Call Center Outsourcing Market Size Share by Type (2013-2018)
Figure Global Call Center Outsourcing Market Size Market Share by Type (2013-2018)
Table Global Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
Table Global Call Center Outsourcing Market Size Share by Application (2013-2018)
Figure Global Call Center Outsourcing Market Size Market Share by Application (2013-2018)
Figure Global Call Center Outsourcing Revenue Market Share by Application in 2017
Figure United States Call Center Outsourcing Market Size 2013-2018 (Million US$)
Table United States Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
Table United States Key Players Call Center Outsourcing Market Share (2017-2018)
Table United States Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
Table United States Call Center Outsourcing Market Share by Type (2013-2018)
Table United States Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
Table United States Call Center Outsourcing Market Share by Application (2013-2018)
Figure Europe Call Center Outsourcing Market Size 2013-2018 (Million US$)
Table Europe Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
Table Europe Key Players Call Center Outsourcing Market Share (2017-2018)
Table Europe Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
Table Europe Call Center Outsourcing Market Share by Type (2013-2018)
Table Europe Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
Table Europe Call Center Outsourcing Market Share by Application (2013-2018)
Figure China Call Center Outsourcing Market Size 2013-2018 (Million US$)
Table China Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
Table China Key Players Call Center Outsourcing Market Share (2017-2018)
Table China Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
Table China Call Center Outsourcing Market Share by Type (2013-2018)
Table China Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
Table China Call Center Outsourcing Market Share by Application (2013-2018)
Figure Japan Call Center Outsourcing Market Size 2013-2018 (Million US$)
Table Japan Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
Table Japan Key Players Call Center Outsourcing Market Share (2017-2018)
Table Japan Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
Table Japan Call Center Outsourcing Market Share by Type (2013-2018)
Table Japan Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
Table Japan Call Center Outsourcing Market Share by Application (2013-2018)
Figure Southeast Asia Call Center Outsourcing Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Call Center Outsourcing Market Share (2017-2018)
Table Southeast Asia Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Call Center Outsourcing Market Share by Type (2013-2018)
Table Southeast Asia Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Call Center Outsourcing Market Share by Application (2013-2018)
Figure India Call Center Outsourcing Market Size 2013-2018 (Million US$)
Table India Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
Table India Key Players Call Center Outsourcing Market Share (2017-2018)
Table India Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
Table India Call Center Outsourcing Market Share by Type (2013-2018)
Table India Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
Table India Call Center Outsourcing Market Share by Application (2013-2018)
Figure Central & South America Call Center Outsourcing Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Call Center Outsourcing Market Share (2017-2018)
Table Central & South America Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
Table Central & South America Call Center Outsourcing Market Share by Type (2013-2018)
Table Central & South America Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
Table Central & South America Call Center Outsourcing Market Share by Application (2013-2018)
Table Xerox Corporation Company Details
Table Xerox Corporation Revenue in Call Center Outsourcing Business (2013-2018) (Million US$)
Figure Xerox Corporation Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table Xerox Corporation Recent Development
Table IBM Global Services Company Details
Table IBM Global Services Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
Figure IBM Global Services Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table IBM Global Services Recent Development
Table CGS Company Details
Table CGS Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
Figure CGS Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table CGS Recent Development
Table Datamark, Inc. Company Details
Table Datamark, Inc. Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
Figure Datamark, Inc. Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table Datamark, Inc. Recent Development
Table Infinit Contact Company Details
Table Infinit Contact Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
Figure Infinit Contact Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table Infinit Contact Recent Development
Table Five9 Company Details
Table Five9 Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
Figure Five9 Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table Five9 Recent Development
Table Runway Company Details
Table Runway Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
Figure Runway Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table Runway Recent Development
Table Invensis Company Details
Table Invensis Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
Figure Invensis Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table Invensis Recent Development
Table Infinit-O Company Details
Table Infinit-O Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
Figure Infinit-O Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table Infinit-O Recent Development
Table PSI Company Details
Table PSI Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
Figure PSI Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
Table PSI Recent Development
Table Sitel Worldwide Corporation Company Details
Table Global Call Center Outsourcing Market Size by Regions (Million US$) 2018-2025
Figure Global Call Center Outsourcing Market Size Share by Regions (2018-2025)
Figure Global Call Center Outsourcing Market Size Share by Regions in 2025
Figure United States Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
Figure Europe Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
Figure China Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
Figure Japan Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
Figure India Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
Table Global Call Center Outsourcing Market Size by Product (2018-2025) (Million US$)
Figure Global Call Center Outsourcing Market Size by Product (2018-2025)
Figure Global Call Center Outsourcing Market Size by Product in 2025
Table Global Call Center Outsourcing Market Size by Application (2018-2025) (Million US$)
Figure Global Call Center Outsourcing Market Size by Application (2018-2025)
Figure Global Call Center Outsourcing Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.

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