1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Mapping Tools Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Cloud Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Customer Journey Mapping Tools Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Small Businesses
1.3.3 Midsized Businesses
1.3.4 Large Businesses
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Mapping Tools Market Perspective (2017-2028)
2.2 Customer Journey Mapping Tools Growth Trends by Region
2.2.1 Customer Journey Mapping Tools Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Journey Mapping Tools Historic Market Size by Region (2017-2022)
2.2.3 Customer Journey Mapping Tools Forecasted Market Size by Region (2023-2028)
2.3 Customer Journey Mapping Tools Market Dynamics
2.3.1 Customer Journey Mapping Tools Industry Trends
2.3.2 Customer Journey Mapping Tools Market Drivers
2.3.3 Customer Journey Mapping Tools Market Challenges
2.3.4 Customer Journey Mapping Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Mapping Tools Players by Revenue
3.1.1 Global Top Customer Journey Mapping Tools Players by Revenue (2017-2022)
3.1.2 Global Customer Journey Mapping Tools Revenue Market Share by Players (2017-2022)
3.2 Global Customer Journey Mapping Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Journey Mapping Tools Revenue
3.4 Global Customer Journey Mapping Tools Market Concentration Ratio
3.4.1 Global Customer Journey Mapping Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Mapping Tools Revenue in 2021
3.5 Customer Journey Mapping Tools Key Players Head office and Area Served
3.6 Key Players Customer Journey Mapping Tools Product Solution and Service
3.7 Date of Enter into Customer Journey Mapping Tools Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Mapping Tools Breakdown Data by Type
4.1 Global Customer Journey Mapping Tools Historic Market Size by Type (2017-2022)
4.2 Global Customer Journey Mapping Tools Forecasted Market Size by Type (2023-2028)
5 Customer Journey Mapping Tools Breakdown Data by Application
5.1 Global Customer Journey Mapping Tools Historic Market Size by Application (2017-2022)
5.2 Global Customer Journey Mapping Tools Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Journey Mapping Tools Market Size (2017-2028)
6.2 North America Customer Journey Mapping Tools Market Size by Country (2017-2022)
6.3 North America Customer Journey Mapping Tools Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Journey Mapping Tools Market Size (2017-2028)
7.2 Europe Customer Journey Mapping Tools Market Size by Country (2017-2022)
7.3 Europe Customer Journey Mapping Tools Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Mapping Tools Market Size (2017-2028)
8.2 Asia-Pacific Customer Journey Mapping Tools Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Journey Mapping Tools Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Journey Mapping Tools Market Size (2017-2028)
9.2 Latin America Customer Journey Mapping Tools Market Size by Country (2017-2022)
9.3 Latin America Customer Journey Mapping Tools Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Mapping Tools Market Size (2017-2028)
10.2 Middle East & Africa Customer Journey Mapping Tools Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Journey Mapping Tools Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Microsoft
11.1.1 Microsoft Company Detail
11.1.2 Microsoft Business Overview
11.1.3 Microsoft Customer Journey Mapping Tools Introduction
11.1.4 Microsoft Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.1.5 Microsoft Recent Development
11.2 Gliffy
11.2.1 Gliffy Company Detail
11.2.2 Gliffy Business Overview
11.2.3 Gliffy Customer Journey Mapping Tools Introduction
11.2.4 Gliffy Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.2.5 Gliffy Recent Development
11.3 Canvanizer
11.3.1 Canvanizer Company Detail
11.3.2 Canvanizer Business Overview
11.3.3 Canvanizer Customer Journey Mapping Tools Introduction
11.3.4 Canvanizer Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.3.5 Canvanizer Recent Development
11.4 Xmind
11.4.1 Xmind Company Detail
11.4.2 Xmind Business Overview
11.4.3 Xmind Customer Journey Mapping Tools Introduction
11.4.4 Xmind Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.4.5 Xmind Recent Development
11.5 OmniGraffle
11.5.1 OmniGraffle Company Detail
11.5.2 OmniGraffle Business Overview
11.5.3 OmniGraffle Customer Journey Mapping Tools Introduction
11.5.4 OmniGraffle Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.5.5 OmniGraffle Recent Development
11.6 Smaply
11.6.1 Smaply Company Detail
11.6.2 Smaply Business Overview
11.6.3 Smaply Customer Journey Mapping Tools Introduction
11.6.4 Smaply Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.6.5 Smaply Recent Development
11.7 Touchpoint
11.7.1 Touchpoint Company Detail
11.7.2 Touchpoint Business Overview
11.7.3 Touchpoint Customer Journey Mapping Tools Introduction
11.7.4 Touchpoint Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.7.5 Touchpoint Recent Development
11.8 IBM
11.8.1 IBM Company Detail
11.8.2 IBM Business Overview
11.8.3 IBM Customer Journey Mapping Tools Introduction
11.8.4 IBM Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.8.5 IBM Recent Development
11.9 Smartlook
11.9.1 Smartlook Company Detail
11.9.2 Smartlook Business Overview
11.9.3 Smartlook Customer Journey Mapping Tools Introduction
11.9.4 Smartlook Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.9.5 Smartlook Recent Development
11.10 UXPressia
11.10.1 UXPressia Company Detail
11.10.2 UXPressia Business Overview
11.10.3 UXPressia Customer Journey Mapping Tools Introduction
11.10.4 UXPressia Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.10.5 UXPressia Recent Development
11.11 Piwik PRO
11.11.1 Piwik PRO Company Detail
11.11.2 Piwik PRO Business Overview
11.11.3 Piwik PRO Customer Journey Mapping Tools Introduction
11.11.4 Piwik PRO Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.11.5 Piwik PRO Recent Development
11.12 Custellence
11.12.1 Custellence Company Detail
11.12.2 Custellence Business Overview
11.12.3 Custellence Customer Journey Mapping Tools Introduction
11.12.4 Custellence Revenue in Customer Journey Mapping Tools Business (2017-2022)
11.12.5 Custellence Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

 

Research Methodology

 

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analysing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.